4 stars. 4 stars. I would have given 5 stars but the fact the first rep. I worked with, by the name of David, was not much help at all. When I asked about using a certain text color, or envelope he just told me no we cant do that and no you cannot customize certain things that the catalog said we could. So fine, I just ordered it as basic as it comes due to the fact he said we could not use what we wanted. Then I called back to ask a question about our order and a different rep. (Lori ) helped me and was able to answer all of my questions and told me she would just cancel the order he put in a put in exactly what he wanted and seemed unsure why David told me we could not customize the holiday cards we were ordering. She got everything I wanted perfect and was a lot of help in correcting what David had done. Once we received the product it came out just like we wanted.

The operator was a bit rude The operator was a bit rude, hard to understand and sharp with me when I asked for her to repeat what she had said. Also, I don’t know what is available from your company so I ask questions. I would suggest she get some customer service training.

Delivery of Dental Materials I ordered a box of Snap temporary crown powder, which I needed for work on Monday - since we are closed on Friday, the instructions were to leave the Snap at my office manager's house, who lives a mile from my office. The materials were never delivered, even though UPS stated that they were left at the front door. I had to scramble;e around to find alternatives for making my temporaries until I could place an order with another company, who delivered the Snap that afternoon. We never did find out where the Snap was delivered to.

toothbrush is well priced I like working with Steph and she gets us the best deal on toothbrushes. We have handed out over 9000 toothbrushes through community activities in our first year and so getting the best price is important to us.

No complaints I order a number of supplies for my dental office from SmartPractice and they always ship the correct product in a very timely manner. They don't have everything I need, which is the only reason for 4 stars rather than 5.