Quality of Customer Service has Gone Down I'm saddened and disappointed to see the level of service has slowly been going down over the past year. I've had a few issues. Using credits that have been received can't be done with online paying. Instead of doing it online, I have to call in to pay, when I want to use a credit sitting on my account. Products tend to expire faster than from other supply companies. If it's a product I know I will not use frequently, I have to request it come directly from the product maker. I ordered enough Cavitron tips to receive a few free ones back at the beginning of April and am still waiting on receiving the free ones. I sent 2 emails inquiring about this, thinking it was resolved, but I'm still waiting on receiving them. What was once stellar service has slowly gone down hill and I'm now contemplating on using a company like Patterson or Henry Schein. Online ordering is so easy, compared to the other supply companies, and that's why I've always stuck with Smart Practice, but sadly it might be time to move on.

Customer Service Tammy Burkholder has been our dental supplies rep for quite sometime. We trust her with all of our dental needs. If SP doesn't have a product that we are looking for, she is always helpful to find one comparable. Tammy's customer service goes above and beyond and we are so blessed to partner with her!!!!

Customer for years I have been working with Smart Practice for several years. I have always felt that the reps I worked with were always super helpful. They have gone above and beyond for our office. Back when they were selling dental supplies I never allowed another company to try and take our business just because of the customer service. Now that they do only the marketing, I work with Susan. She is the best! She is extremely knowledgeable and helpful when designing our products. Gives good advice on what works, finds ways to help us save money, and she is super sweet! I would always recommend Susan at Smart Practice for your marketing needs!!

Very easy to use; no cloak and dagger. I love this company's website. Prices are visible to anyone looking for a better deal; unlike the others ("please login to see price"). Less expensive. Setting up an account was very easy without any hassles. No sales reps bugging me during office hours while I'm trying to treat patients.

Personalized Service! Very pleased with your prices and very pleased with the personalized service I receive each time I call. Our sales rep, Brandon Bomar, is another reason we are so happy with your organization. If we are considering a product, the first call we make is to Brandon. He researches products for us, sets up appointments for reps to come and demonstrate products, and always follows up with us to get our feedback. We consider Brandon an integral part of our practice. We don't know what we would do without him. He certainly gives superior service and is an excellent example of a "valued" employee.