Purchase from Hart Medical. You will be SO glad you did! Hart Medical is a wonderful company to do business with. Over the past 6 months we have had to replace my husbands and my Cpap machines for various reasons, so we decided to try Hart Medical. The purchasing experience was outstanding, from initial purchase, to shipping, to helping set up our new units, the folks at Hart Medical came through. Everyone we spoke to was knowledgeable, caring, and understanding. I can't say enough good things about their Sales Department, their Customer Service and Technical support departments. They actually answer the phones with a human being and not a computer! They answer inquiries (both messages and email) within a few minutes and the responses are always spot on. Way to GO Hart Medical! You have a very satisfied customer for LIFE!

My experience with Hart Medical was a…Unpleasant and Frustrating experience My experience with Hart Medical was a terrible experience. We took a prescription to Hart Medical in Grand Blanc, Mi. (11-14-2023). We were told we would hear from their Diabetic Division within 1-2 weeks. After 2 weeks we called again. We were told they were “out of network” for our Medical Insurance AND that they had forwarded our prescription / Case Notes to another Medical Supply Company. We called the new Company and they said they had not received anything from Hart Medical. I re-called Hart Medical and was told they would re-send the Prescription. I said, “and they need the case notes.” The very rude person I was talking to, said “we’re not going to be chasing down any case notes!” 3 days later, I called the new company and again was told “we have not received anything from HART MEDICAL.” We decided to by-pass Heart Medical altogether and make another appointment with our Physician, get another prescription and have it sent directly to the new provider. Twice Hart Medical lied to us, they never followed up and totally set the process back about a month. Very unprofessional. Representative was very rude. Unaccommodating.

Right hand doesn't know what the left hand is doing. While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.

Does not honor posted prices and is unresponsive does not honor… This company apparently does not honor the prices they show on their website. Never received my order; spoke to associates, was told they were not sure when the product will arrive in stock. Emailed again but no response. Amazing! Actually rec'd a reply from Hart this morning that my order is being shipped. Thanks, Trustpilot!

I've had excellent service from HART I've had excellent service from HART. Customer service returned my call even during power outage in Dearborn Heights, Mi. Delivery was prompt and friendly.