Very poor customer service! Very poor customer service! Plan on long wait times on hold when calling into company. Doctor orders faxed to company and claim never recelved. Then only to find out a week later the oxygen unit is on backorder and there is a 3 month waiting list. Not sure how many patients can wait 3 months to breathe!

Fine if you never ask questions tl;dr: Hart is use to dealing with old people on Medicare. If you need to ask questions or have working class insurance, DO NOT DEAL WITH THEM. McClaren sent us home with Oxygen from this company after my wife had COVID. Over four months, each time I called for supplies I begged to know how much this was going to cost and to get a bill sent to me. Each time I was told it was fully covered by my insurance. After two months, they told me we hadn’t signed the right paper but their solution was to have a driver bring it to us, but the drivers only come out during working hours. We’re a working family ourselves; that doesn’t work for us. Somehow they couldn’t figure out how to drop a piece of paper in the mail! Eventually they emailed it to us so that we could sign it, scan it, and email back. That process alone was [expletive] ridiculous! When we finally got a bill, we’d racked up $500 worth of costs that had not been covered as they assured me. We have insurance, but we live paycheck to paycheck and I can’t pull that kind of money out of thin air! Trying to stop their service requires a discharge evaluation with your doctor. Her doc books two months out! When I told them that also wouldn’t work for us and we couldn’t afford this service, they gave me a hard time but eventually said we could sign some kind of discharge waiver. Trying to schedule to have their equipment picked up was also frustrating. It took me telling them, “if you don’t get it by Friday, it’ll be on the porch.” My wife has tried to call to get the bill worked out, but she only gets call backs while we’re at work when we can’t take calls! The one time she got ahold of someone, she explained what we’d been told and that we didn’t have this kind of money. The biller said she’d talk to her supervisor and they’d get back to us. Two months later we got another bill and voicemails threatening to send us to collections. At this point, we welcome it! Debt collectors would be easier to work with!

Poor customer service Poor customer service. They do not answer phone, after 22 minutes on hold. Oxygen people would not assist with provider to get the order as they specifically wanted it written. Flint office staff indifferent and not helpful. I requested a manager online and was told none were available. However, the online person said everyone would be emailed. STAY AWAY FROM THESE JOKERS. There are better companies out there.

Beware of this phony company Beware of this phony company I bought CPAP under my insurance in June of 2021. Paid all monthly payments upfront. Hart medical charged me in March and April 22 $127 and now asking to Pay 546$ for the claim that was denied by Insurance in Aug 2021. No communications about denied claim till Nov of 2022. Called the customer service and customer service people are very rude and told me i can not return my equipment due to the sale was converted from lease to sale in June 2022. This is the worst medical company i have ever dealt with. Please be Aware

Waited to bill after New Year so I to pay. Only gave me 1/4 of my order of glucose testing and said I had to test 4 times a day and bring in my numbers after 1 month to pick up the rest of my 3 months. I met my deductible and was supposed to be free. Turned in paperwork and they gave me the rest of it in January and then charged me for everything because it was now a new year. Plus it was triple the price anywhere else. Called customer service after talking to insurance company and they said I should of had insurance company call them and they are " not resubmitting and are ending this call". They hung up on me and would send automated calls every day to pay. Called them back and told him to send me bill every month and I will pay what I could, guy told me it was going into collections and also hung up on me. Buy your stuff elsewhere!!!