Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Fine if you never ask questions tl;dr: Hart is use to dealing with old people on Medicare. If you need to ask questions or have working class insurance, DO NOT DEAL WITH THEM. McClaren sent us home with Oxygen from this company after my wife had COVID. Over four months, each time I called for supplies I begged to know how much this was going to cost and to get a bill sent to me. Each time I was told it was fully covered by my insurance. After two months, they told me we hadn’t signed the right paper but their solution was to have a driver bring it to us, but the drivers only come out during working hours. We’re a working family ourselves; that doesn’t work for us. Somehow they couldn’t figure out how to drop a piece of paper in the mail! Eventually they emailed it to us so that we could sign it, scan it, and email back. That process alone was [expletive] ridiculous! When we finally got a bill, we’d racked up $500 worth of costs that had not been covered as they assured me. We have insurance, but we live paycheck to paycheck and I can’t pull that kind of money out of thin air! Trying to stop their service requires a discharge evaluation with your doctor. Her doc books two months out! When I told them that also wouldn’t work for us and we couldn’t afford this service, they gave me a hard time but eventually said we could sign some kind of discharge waiver. Trying to schedule to have their equipment picked up was also frustrating. It took me telling them, “if you don’t get it by Friday, it’ll be on the porch.” My wife has tried to call to get the bill worked out, but she only gets call backs while we’re at work when we can’t take calls! The one time she got ahold of someone, she explained what we’d been told and that we didn’t have this kind of money. The biller said she’d talk to her supervisor and they’d get back to us. Two months later we got another bill and voicemails threatening to send us to collections. At this point, we welcome it! Debt collectors would be easier to work with!

Right hand doesn't know what the left hand is doing. While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.

Waited to bill after New Year so I to pay. Only gave me 1/4 of my order of glucose testing and said I had to test 4 times a day and bring in my numbers after 1 month to pick up the rest of my 3 months. I met my deductible and was supposed to be free. Turned in paperwork and they gave me the rest of it in January and then charged me for everything because it was now a new year. Plus it was triple the price anywhere else. Called customer service after talking to insurance company and they said I should of had insurance company call them and they are " not resubmitting and are ending this call". They hung up on me and would send automated calls every day to pay. Called them back and told him to send me bill every month and I will pay what I could, guy told me it was going into collections and also hung up on me. Buy your stuff elsewhere!!!

My doctor prescribed a continuous… My doctor prescribed a continuous glucose monitor six weeks ago. I completed the forms with Hart after calling them for two weeks to get them to send the form to receive the monitor. Since then I call once a week, talk to someone who said each time that I will get a call back regarding when I will receive the monitor. This whole thing has been going on for more than six weeks now. I've filed a complaint with my insurance carrier. My next step is to try and cancel the order and go to a different company. The location I was using is on Ballenger Hwy. In Flint.