If you don't need a real person to talk to, Great. If your doctor orders the goods, it will be decent. If you have a problem, good luck. They don't answer their phone. I received a follow up call from them, 2 weeks ago, told them the problem, never heard back yet! If you play with the computer recordings on the phone and push the right buttons, maybe they will call you. Don't care anymore, I will buy the parts online and save a lot of money!

Beware of this phony company Beware of this phony company I bought CPAP under my insurance in June of 2021. Paid all monthly payments upfront. Hart medical charged me in March and April 22 $127 and now asking to Pay 546$ for the claim that was denied by Insurance in Aug 2021. No communications about denied claim till Nov of 2022. Called the customer service and customer service people are very rude and told me i can not return my equipment due to the sale was converted from lease to sale in June 2022. This is the worst medical company i have ever dealt with. Please be Aware

Hart Medical billed me $ 72.25 for 1… Hart Medical billed me $ 72.25 for 1 pair of “Jobst Medical Compression Stockings” 15-20 mmHg. This is twice the price of any other comparible Compression Sock.. They initially filled my prescription from my Dr. by charging my medical insurance, when the insurance company rejected the billing, Hart sent the bill to me. I tried to reason with Hart but they said I owe them $72.25. Really? For one pair of socks

Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Right hand doesn't know what the left hand is doing. While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.