I've had excellent service from HART I've had excellent service from HART. Customer service returned my call even during power outage in Dearborn Heights, Mi. Delivery was prompt and friendly.

Right hand doesn't know what the left hand is doing. While they send receipts for payment, an invoice was requested for reimbursement from BCBSIL. After calling to request an invoice, Billing could not find my order & a copy of the receipt to prove the purchase was made and needed to be sent. After DAYS of waiting for a reply, it was determined that because the order was placed online, the E-commerce team had a record of the purchase. While the Invoice was eventually emailed, is this a good business practice that the right hand doesn't know what the left hand is doing? Putting the burden on the customer to prove an order was placed is ludacris and simply not acceptable. For the sake of YOUR business Hart, I hope changes will be made.

Great experience Site was very easy to use and enjoyed being able to quickly order online. Thank you

Attempted double billing First, don't use this place. Second, if you do make sure you check your bill and whether or not you already paid it. I placed an order online with them, and paid at that point, which you know is typically how an online order works. I received a bill in the mail, as I started to write out a check I realized wait I paid this online. So I trashed it. Next I received an email due to the unpaid bill, I contacted them and told them it was already paid. The response was we will have to check with the representative on your account to take care of this. Never heard back, assumed it was taken care of. Today got a phone call trying to collect on the paid "unpaid" bill. Hung up and called the number for Hart Medical Equipment. Was told my estimated wait time would be less than 3 minutes, every about 30 seconds or so you get the same message press this to leave a message and get a call back or blah blah blah, basically trying to get you off hold and allow them to determine when you get contacted. I chose to wait on hold, took about 10 minutes or so. Finally got a hold of someone, and she took down all of the information and is passing the information along to the "Cash team" I believe she said and hopefully get it taken care of. Then is placing something on my account and I can call back if I get another bill. This seems highly suspect that they are just trying to double bill people when they place an order online. I would imagine senior citizens fall for this and end up paying twice.

Waited to bill after New Year so I to pay. Only gave me 1/4 of my order of glucose testing and said I had to test 4 times a day and bring in my numbers after 1 month to pick up the rest of my 3 months. I met my deductible and was supposed to be free. Turned in paperwork and they gave me the rest of it in January and then charged me for everything because it was now a new year. Plus it was triple the price anywhere else. Called customer service after talking to insurance company and they said I should of had insurance company call them and they are " not resubmitting and are ending this call". They hung up on me and would send automated calls every day to pay. Called them back and told him to send me bill every month and I will pay what I could, guy told me it was going into collections and also hung up on me. Buy your stuff elsewhere!!!