Great therapist, awful everything else The therapist who they connected me to was great, but everything else about this company is awful. Please save yourself the hassle of wasting time with their customer support and billing system. You will not be billed on time and will receive them all in one lump sum months after your actual session. God help you if you want to actually talk with a representative because the wait times are egregious. Avoid if at all possible.

The therapists are great but Sondermind… The therapists are great but Sondermind will set you up with a therapist that doesn't take your insurance. Of course they make you provide a credit card for billing incase your insurance doesn't go through. They charged me 109 dollars for a 45 minute session. I know it doesn't seem significant but if your on a fixed income it really matters. The billing issues are enough for me to not recommend their service.

Quality of Therapist I have a lifetime of working with Therapists and Psychiatrists I'm 67 years old and diagnosed as a manic depressive. Today's that diagnosis is bipolar. Being in the law enforcement field for 23 years I now suffer with PTSD along with bipolar symptoms and other mental health issues which makes every day functioning a struggle. This is the 1st time I have a Therapist who has expertise in all the areas that effect me. Working with Sonder mind is excellent because you look thru various Therapist profile and you pick which one may be a good fit. I feel fortunate the fit is perfect. My Therapist is able to address sensitive areas without causing more stress which always happened when working with a Therapist, so much so the adverse results out weighed the benefit. Not so working with my SonderMind Therapist. In the past couple of weeks I have been able to say no. I have been able to put myself 1st and stop being a sounding board to people which is huge for me. I feel stronger to self protect without feeling guilty. Another huge step. I know I am better because of SonderMind and hope you will try them. The only negative thing I can say is they don't have any Psychiatrist onboard to get a change in my psych medications.

NEVER AGAIN Made a telephone appointment but when I got in could only see and hear Stephanie and she couldn't see or hear me. They said they would send instructions but never did. Stephanie got frustrated with me as I didn't know what to do. She kept telling me I should have already had it all set up and indicated I was wasting her time. This telehealth stuff SUCKS and I don't need to be reprimanded by a therapist! NEVER AGAIN

I didn't have a good experience with… I didn't have a good experience with Sondermind as one of their therapists. I don't recommend them to other therapists. I am a freedom lover and felt some micromanagment. Also their reimbursement rates were way too low.