I was only rec’d male providers even… I was only rec’d male providers even though I was looking for a female provider. Want to be able to delete the providers you rec’d initially off of my profile and one of them wasn’t responsive to my message. Still don’t know how much it will cost even though I signed up about a month ago and have had 3 sessions. I know it only takes a few minutes to get insurance verified and cost per session identified. Rebecca is great but I found her myself.

Scheduling very smooth I was able to schedule with a therapist very easily. I really connected with her. Not sure how the billing works. My insurance paid so don’t know if I get billed the balance directly or if it automatically charges my credit card.

Like many on this site Like many on this site, this is a very dishonest organization. We scheduled a session and canceled 2 days prior to the session. Our therapist stated she would take care of removing this charge. After contacting soudermind about our received bill they refused to refund our funds of the cancellation. The system seems to be a homemade system or a very unprofessional one! Please understand the 2.9 rating is probably because of the method use to take advantage of customers. Disappointed in our experience.

I'm doing very well in my sessions with… I'm doing very well in my sessions with my therapist. She is really in tune with what I'm feeling and that makes me feel vey comfortable.

The providers that you're matched with… The providers that you're matched with can randomly schedule appointments with you without your approval. I had an appointment scheduled for me that is supposed to happen in 4 hours. But they have a 24 hr cancelation policy so I can't even cancel this appointment I didn't make, and there are fees (I won't be paying) that result from me not showing up. You also have NO way of closing your account, so they can just keep scheduling appointments with you that you don't want. People dealing with mental health issues really don't need to be dealing with scam artists. They're ripping off sick people and it's disgusting.