Lied to about accepting blue cross of texas Upon receiving my insurance on Jan 1, I went to look at therapy places that accept blue cross of Texas. Brightside on their website claims that they do. I signed up, and the message at the top upon entering my insurance was that blue cross and brightside were partnered, so they accepted my insurance. Everything was good, starting therapy and medicine. Suddenly on the 22nd, I'm informed my insurance is NO LONGER ACCEPTED. upon asking, brightside said they never accepted my insurance. So I was allowed to start treatment, be put on medication that will cause me to go into withdrawal upon suddenly being stopped, just to get it taken away. I feel like this was done to try to force me into paying. If I could pay for therapy I would have done that. I live off of 300 dollars a month. This is so beyond wrong. I have filed a two official complaints, one with blue cross and one with the state board for this. It's illegal to claim you accept someone's insurance when you don't. Brightside couldn't care less about you. Just your money. Don't do it.

Haven't gotten $95.00 back yet was… Haven't gotten $95.00 back yet was supposed to be on insurance plan anyway! Customer service can't make appts ! Stupid. No appt. times I could go. I cancelled it. Emailing everyday until I get my money back! C'mon really!

GARBAGE COMPANY GARBAGE COMPANY. WILL BOOK YOU WITH "NURSE PRACTITIONERS" WHO LITERALLY CANNOT DO ANYTHING FURTHER THAN A THERAPIST. WASTE OF YOUR TIME DO NOT USE THIS GARBAGE UNLESS YOU JUST WANT A RANDOM PERSON TO TALK TO LATE AT NIGHT, THEN EXPECT TO SEE A PSYCHIATRIST THE NEXT MORNING. IT WILL BE AN "NP" WHO CANNOT SPEAK ENGLISH AND WILL TELL YOU SHE CANNOT HELP YOU UNLESS YOUR CURRENT TREATMENT IS TYLENOL

I’d give less than 1 star if I could I’d give less than 1 star if I could. Brightside sent me an invoice two weeks ago for back payment starting the beginning of the month. Without explanation or any clarification they automatically billed my account. I wasn’t able to make rent or get through to any customer service rep. Save yourself the anger!!

Intentionally charges fees for… Intentionally charges fees for appointments and services that were not provided. Customer Service goes around and around in circles and takes over a week to respond to issues. Will never use the platform again. The therapist I met was cursing non-stop during my first meeting with her and seemed to have the mental capacity of a goldfish.