To anyone reading this, stay away To anyone reading this. I know you need help, but Brightside is not the answer. Please do your wallets and minds a favor by staying away. After interacting with them and seeing all the bad reviews on here, go somewhere else. They don't care about you. Only your money. Please try to find local resources that may help. They would not refund me my money after I quit considering they did not prescribe the medication I needed. I tried to message my provider that I could not see them because of this, but they would not let me message. They are terrible and are not worthy of your needs. Please be safe. <3

Lied to about accepting blue cross of texas Upon receiving my insurance on Jan 1, I went to look at therapy places that accept blue cross of Texas. Brightside on their website claims that they do. I signed up, and the message at the top upon entering my insurance was that blue cross and brightside were partnered, so they accepted my insurance. Everything was good, starting therapy and medicine. Suddenly on the 22nd, I'm informed my insurance is NO LONGER ACCEPTED. upon asking, brightside said they never accepted my insurance. So I was allowed to start treatment, be put on medication that will cause me to go into withdrawal upon suddenly being stopped, just to get it taken away. I feel like this was done to try to force me into paying. If I could pay for therapy I would have done that. I live off of 300 dollars a month. This is so beyond wrong. I have filed a two official complaints, one with blue cross and one with the state board for this. It's illegal to claim you accept someone's insurance when you don't. Brightside couldn't care less about you. Just your money. Don't do it.

DO NOT WASTE YOUR MONEY! DO NOT WASTE YOUR MONEY!! I scored a 21/21 on their anxiety test and currently in a seriously bad way. I was prescribed a blood pressure medication and the same old ineffective antidepressants. She didn't even listen to me. Towards the end I just started saying yeah and rushed to get off the call. It's all BS! Yet another "health care professional" has done nothing to help me even when I asked and pleaded. If you have serious anxiety and panic attack disorder, don't expect them to do anything to relieve that stress other than throw the same old ineffective drugs at you and try to up sell you for their therapy services. It's all a money making scheme with no substance. As the title says, don't waste your money.

Half a star if that Half a star if that. I was charged almost $1600 in less than 2 months, going through my insurance. Not worth it , save your money.

NO. Just Don't do it! What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.