Intentionally charges fees for… Intentionally charges fees for appointments and services that were not provided. Customer Service goes around and around in circles and takes over a week to respond to issues. Will never use the platform again. The therapist I met was cursing non-stop during my first meeting with her and seemed to have the mental capacity of a goldfish.

Haven't gotten $95.00 back yet was… Haven't gotten $95.00 back yet was supposed to be on insurance plan anyway! Customer service can't make appts ! Stupid. No appt. times I could go. I cancelled it. Emailing everyday until I get my money back! C'mon really!

I cannot live laugh love in these… I cannot live laugh love in these conditions. Don’t do it. You look forward to getting some help, your provider is unprofessional and doesn’t show up. You call customer service, “there are no representatives available at this time.” *cue the dial tone* You send an email. No response. *cue the crickets* This company is a joke. If you are looking for an opportunity to increase your anxiety… this is the one. Five star review actually.

This company preys on people needing help. Brightside continued to charge me for services they were not providing. The company told me that I would need to pay an additional $50.00 to meet with a new provider and when I refused continued to charge me for medication management even though they provided no further prescriptions. Even after I asked that my service be cancelled they proceeded to charge me for another month. This company uses predatory billing practices to take advantage of people who need help, but may not have the time or finances to find an in-person provider.

DO NOT SEEK MEDICAL ADVICE HERE DO NOT SEEK MEDICAL ADVICE HERE! I had an appointment with a NP by the name of Paul Kariuki, yesterday at 7:30 p.m., which should have raised red flags in the first place. Total waste of money and time. He wasn't interested in any of my symptoms and he claimed that they didn't treat panic disorders although the websites clearly advertises that they do. He also claimed that since I've tried other medications in the past that failed, it was pointless prescribing other medications in the same family. You could see all hope leave my eyes by the end of the appointment. I was shocked. I guess they are making any and everyone nurses and doctors these days because he didn't even try. He gave absolutely no effort or suggestions, NOTHING. It was like paying a stranger for pointless conversation. I should have read the reviews here first.