I cannot live laugh love in these… I cannot live laugh love in these conditions. Don’t do it. You look forward to getting some help, your provider is unprofessional and doesn’t show up. You call customer service, “there are no representatives available at this time.” *cue the dial tone* You send an email. No response. *cue the crickets* This company is a joke. If you are looking for an opportunity to increase your anxiety… this is the one. Five star review actually.

No show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.

Non Functional Business Their website is continuously down. I had to try three times just to sign up because it kept crashing. Then it was impossible to schedule an appointment. I called customer support three times and never got an answer or a call back to my voicemails. Finally heard back from a separate support ticket I opened via email, but that went nowhere.

Medication issues There were some billing issues - but nothing outside of normal insurance stuff. I have only done the medication part of the site because that is what my insurance will cover. The original session was pretty impersonal, painless and quick - but it was fine. I was able to ask questions and the provider was knowledgeable. The issue is that my medication issuing has been messy at best. I first got a low dose of medication to try out for a month or so. After that I had an appointment and we upped it to a low therapeutic dose. The issue is they didn't stop the original prescription and both perceptions were issued- which could definitely be an problem with certain medications. Currently, I have a 90 day supply of medication they can only prescribe every 5 months. My pharmacy tried to advocate, but Brightside told me that their system is not perfect and I would pay for another session to get it worked out. I have been without medication for 30 days and looks like I have to wait another month to get my prescription refilled. Another thing (not a reason that should stop you from using the service, but a major annoyance) They ask a questionnaire every two weeks about your mental health status. The choices to the frequency of feelings are - every day, almost every day, several days or never....aren't "almost everyday" and "several days" about the same thing? It is a small thing, but honestly makes it hard to answer. I am looking for another provider - it is safe to be constantly on and off medication due tho their system

Half a star if that Half a star if that. I was charged almost $1600 in less than 2 months, going through my insurance. Not worth it , save your money.