This company preys on people needing help. Brightside continued to charge me for services they were not providing. The company told me that I would need to pay an additional $50.00 to meet with a new provider and when I refused continued to charge me for medication management even though they provided no further prescriptions. Even after I asked that my service be cancelled they proceeded to charge me for another month. This company uses predatory billing practices to take advantage of people who need help, but may not have the time or finances to find an in-person provider.

NO. Just Don't do it! What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.

Had for about a month and quit… Had for about a month and quit immediately. I’m so glad I found this forum because I was starting to think I was crazy for feeling this way. The counselors and doctors have very brash, gaslighty, victim blaming and matter of fact attitudes. I felt worse after every session with them. Definitely a money grab. My counselor was late 10 minutes but she sure cut off on time as soon as the end time came around. They did not help but only made me feel even more depressed. They will really push someone who is on the edge.

Intentionally charges fees for… Intentionally charges fees for appointments and services that were not provided. Customer Service goes around and around in circles and takes over a week to respond to issues. Will never use the platform again. The therapist I met was cursing non-stop during my first meeting with her and seemed to have the mental capacity of a goldfish.

No show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.