GARBAGE COMPANY GARBAGE COMPANY. WILL BOOK YOU WITH "NURSE PRACTITIONERS" WHO LITERALLY CANNOT DO ANYTHING FURTHER THAN A THERAPIST. WASTE OF YOUR TIME DO NOT USE THIS GARBAGE UNLESS YOU JUST WANT A RANDOM PERSON TO TALK TO LATE AT NIGHT, THEN EXPECT TO SEE A PSYCHIATRIST THE NEXT MORNING. IT WILL BE AN "NP" WHO CANNOT SPEAK ENGLISH AND WILL TELL YOU SHE CANNOT HELP YOU UNLESS YOUR CURRENT TREATMENT IS TYLENOL

This company preys on people needing help. Brightside continued to charge me for services they were not providing. The company told me that I would need to pay an additional $50.00 to meet with a new provider and when I refused continued to charge me for medication management even though they provided no further prescriptions. Even after I asked that my service be cancelled they proceeded to charge me for another month. This company uses predatory billing practices to take advantage of people who need help, but may not have the time or finances to find an in-person provider.

NO. Just Don't do it! What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.

I’d give less than 1 star if I could I’d give less than 1 star if I could. Brightside sent me an invoice two weeks ago for back payment starting the beginning of the month. Without explanation or any clarification they automatically billed my account. I wasn’t able to make rent or get through to any customer service rep. Save yourself the anger!!

No show when I needed help! My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.