I love Certapet how they fast respond… I love Certapet how they fast respond and renewed my new letter . Thank you awesome service is helping taking my frenchy with me and travel and helping me with my anxiety and emotional support . Thank you again

Life is good I'm not one to write reviews but when you find a company that is helping to make people's lives happier and a little easier you can't pass it up. I am so glad I found this company probably almost 10 years ago.! This is the 2nd dog I've had go through Certapet. The customer service all the way to the appointment with the counselor runs so smooth. The staff is pleasant and always willing to help you with questions.

Beware of this letter churning scam… Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

I have been using certapet for years… I have been using certapet for years and have told many people about them. They are an amazing company with amazing doctors. I never have any issues with their letters when flying and it just makes it less stressful for me to legally have my support animal with me. I would highly recommend certapet!!

11/10 recommend 11/10 recommend to anyone who, like me or many other cases didn't have health insurance and needed a note. CertaPet is the most legit company I have come across because I have been scammed in the past, so I was super skeptical but once I saw they have a number you can call where REAL people actually answer and assist you. I knew I could trust them. The whole process is super professional and thorough, they really go above and beyond in making sure you have everything you need and know about your service or emotional support animal. Plus, the Psychiatrist I spoke with was so nice and caring. Definitely the best out there for sure.