Thorough consultation and quick results Certapet has a thorough questionnaire for customers to fill out. Once pre-approved, you are able to set up a consultation with a licensed mental health professional as soon as the next day. I received my ESA letter within minutes after the consultation. I'm very happy with Certapet services.

The whole process with Certapet was…Reassuring! The whole process with Certapet was clear and forthright . . . and alleviated my stress about my companion wonder dog being seen as essential to my well-being. My only concern came early on when asking a question and being written back that this would put me at the bottom of the queue. I had replied: "chuckles. okay." Overall, they were splendid.

I got my ESA letter from CertainTeed… I got my ESA letter from CertaPet he process is simple and fast I have been using them for three to four years now. My appointments are always at the convenience of me the Doctor is straight to the point and there when and if the landlord ever needs more information. However, most rental places in Texas use a third party system that this letter gets screened by and uploaded to for them to verify the integrity of it and I never had a problem with anything on either side. This place is awesome!

Beware of this letter churning scam… Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

Therapist hasn't responded in a month... We signed up with a therapist over a month ago. They responded once and then never got back to us again. We reached out for 12days. Not sure what happened but we are currently disputing the charge and going else where. Hopefully to a place that has a better response time and customer service.