Beware of this letter churning scam… Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

I love Certapet how they fast respond… I love Certapet how they fast respond and renewed my new letter . Thank you awesome service is helping taking my frenchy with me and travel and helping me with my anxiety and emotional support . Thank you again

Therapist hasn't responded in a month... We signed up with a therapist over a month ago. They responded once and then never got back to us again. We reached out for 12days. Not sure what happened but we are currently disputing the charge and going else where. Hopefully to a place that has a better response time and customer service.

Pet gives my life purpose As an 83 year old living alone, Certapet helps me with my need for companionship which gives me daily purpose since I do not get out much.

I have been using certapet for years… I have been using certapet for years and have told many people about them. They are an amazing company with amazing doctors. I never have any issues with their letters when flying and it just makes it less stressful for me to legally have my support animal with me. I would highly recommend certapet!!