Great product with a very solid build… Great product with a very solid build and long battery life. My only suggestion would be to relocate the cut length switch. The way I hold the Beardscape causes my thumb or index finger to press and move the length switch if I'm not careful. I'm not sure there's a better place to put it given the display, but that's been the only "Negative" thus far.

Quality trimmer Solid build. You can really tell that this was built with quality materials. Long battery life. Only thing keeping from perfection is the detachable guards, great idea to have two sides to limit # of pieces but still more pieces than I would care to have. Only because previously owned trimmer had an adjustable guard which I liked but this is not major and I’m just being nit picky, and personal preference. I could see that maybe the standalone guards may provide better length accuracy rather than going with solo adjustable guard. The guards could also have maybe better fitment or way to attach/ detach smoothly, again nit picky but guards are only thing keeping from perfection. If Brio comes out with a solo adjustable guard please send me one! Still gets 5 stars to represent an excellent trimmer. Expectations met and trimmer does excellent in performing the duties it was purchased for.

One of the worst experiences I have… One of the worst experiences I have encountered. Staff was too busy on the phone to care to help me. I tried to get staffs attention, just really disappointing. I won't ever shop there again and recommend others to avoid.

This is not the firs time I order over… This is not the firs time I order over the phone and I always get something else rude manager and horrible customer service

Excellent support and product I love my Beardscape and the customer service is excellent. I chipped my trimmer head so I bought a new one, but I had an issue installing it. I contacted the support team and they explained me what to do and ALSO reminded me that I still have a warranty. They then proceed to give me money back for the chipped trimmer head. I've been having the same beardscape for the past 2.5 years and it's still like new!