nightmare customer service I returned over $800 worth of items to Drunk Elephant, some of which were damaged due to freezing temperatures in transit to me. Their packaging is faulty and caused products to leak out. The took photos of empty packaging and items used that was not how I sent it back and are flat out refusing to refund me. I paid additional $40 to ship the items back and now am out all the products and the money. Horrible nightmare of customer service stating I’ve returned used items to them before, if this was the case why would they accept another return from me?

Great skincare products I have purchased quite a few of their products. I have quite a few favourites so far everything I have tried has been amazing. I was originally given a few samples in a store and they were absolutely fantastic. I had to go onto purchase them , service is always amazing. I highly recommend their products 

Horrible service Horrible service. Item came damaged and they demanded the leaking item to be returned after picture proof and the agents are just rude. Shop anywhere else.

Rubbish customer service Rubbish customer service. Placed an order and it defaulted to my old address. My fault okay but I emailed them straight away. They took ages to get back to me then stated there was nothing they could do and I needed to speak to their carrier! The tracking they sent didn’t work so I had to ask for it several times. Never got it changed and luckily it wasn’t stolen from being left outside my old house. £65 order and they couldn’t give too hoots. Never again

I truly don’t understand the negative… I truly don’t understand the negative reviews here. I am a skincare/aesthetics junkie and have tried just about everything out there. I like to try new things and shake up my routine. I was using solely Biologique Recherche products for a couple of years, but finally decided I wanted to try something new, based on scientifically validated ingredients and at least a bit less expensive. I love Drunk Elephant’s philosophy and although their products aren’t cheap—mostly mid-range—they are well worth it. With every new product I tried, I wanted to try more. They have a huge range of products that have innovative formulations using state-of-the-art ingredients, and I am very pleased with the results. I’m hooked!