Appalling Customer Services Appalling Customer Services, happy to take your money but as soon as there is a problem extremely unhelpful. Gave me false information & now ignoring me. I would recommend NOT buying directly from them. May be coincidence but my credit card was then used within 12 hours of my purchase. Luckily my bank has amazing customer service & dealt with it immediately.

Horrible experience - took money, didn't ship I am currently having a horrible experience with Drunk Elephant's customer service. I really like their products and I usually purchase them in Sephora or Ulta. However, for Cyber Monday, I purchased products from their site. They charged my card immediately, but my order was never shipped (even though I selected two day shipping). No one has responded to my inquiries. I have asked several times for them to either ship my order or give me a full refund.

Protini squirt bottle SUCKS Protini squirt bottle SUCKS! The serum itself is pretty good, although the bottle it is packaged in causes VERY unnecessary waste of the product, as it leans more towards fast spraying when used rather than a nice pump out of the serum.

Targeting children via Influencers! I'm sure Drunk Elephant products are excellent, they are all our children talk about. Our daughters are 10 & 12 and being targetted by influencers probably being hired by companies like yourselves. Maybe I'm old fashioned, but IMO it's disgracefull you are targetting young girls in this manner. Shame!!!

Amazing customer service Amazing customer service, I had ordered the D bronzi drops, but I didnt like them so the lady let me keep them and try again with a moisturizer and then she refunded me! I felt bad for still keeping them, but its okay! I’m so thankful! thank you drunk elephant!