Only want your money Here are a few words I would describe this company Unsympathetic Pushy Greedy Demanding And charging extortionate prices in the process. My parent went from being able to walk to being hospitalised within 3 weeks of using this company and then they carried on charging us for the 30 days notice we had to give. Unbelievable.

AVOID AVOID AVOID lots of reaearch. This 'care' company in my experience was totally inaquate. They failed my Mum in not providing meals, left food to go bad. I had to prompt them in almost all espects of basic care requirements for my Mum. They were useless and staff changed far too often. Care staff wages very poor compared to other care companies. I changed to a far better company called 'Second to None'....total turn around for my Mum...I didnt need to supervise them. There isn't an option to provide zero stars

After training and starting work at… After training and starting work at home instead Worcester, I was not informed it would be a zero contracted hours… so as I wanted to further my career in care, I got offered a job with the NHS to work and train as a nurse associate and get a degree. I got a voice mail from the manager Karen very rudely asking what is going on, as had received a reference for me, she called me into the office and asked what it was about , when I explained I wanted to further my career in care and be a nurse associate, she snotty said “ and what is that” so I explained I’d get a degree in nursing. She said I was not a fit for home instead and would not go past my probation, which is fine by me. I said I would drop my bag of supply’s off but a family member past away, I emailed Karen explaining a family member past away and would get the bag to her the next day….. I received an email from Abby stating that I would not be getting paid for the hours I’ve worked and trained for…. I emailed back stating that By law (Employment Rights Act 1996), your employer must pay your wages on your agreed pay day, I have contacted head office through phone and email and no reply…. Avoid this care service at all cost !!!!!!!!

Good, caring support and new management excellent My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly

Homeinstead Brentwood owned by… Homeinstead Brentwood owned by claire.willoughbyat A terrific branch of the Homeinstead franchise group I can totally recommend working for them as a carer. I was very happy with kim.evansat as my manager. Any clients out there needing a live in or domiciliary carer send them an email you won't regret it.