Overall Physical Therapist.com is a good service. Physical Therapy.com would be more beneficial for us if they calls were filtered. The call pays off if it is for Physical Therapy, however if they are booking a massage, the call is worth more than the message session and it was not worth the call price your company charges. We have also received other phones calls for services we do not offer. We needed to call to have the charge removed which took time away from our work. I think it would be nice to have the calls filtered and charged based on service they are calling for.

Excellent customer service. When I have received calls from potential patients that were not appropriate due to, for instance, being out of the geographical area I serve, PT.com was willing to deduct the cost of that call from my bill. They were very professional, understanding and timely. You even get to talk to a real live person. It's also very easy to edit your information on their site, again, by easily being able to talk to a representative.

Love the call review feature but it is costly overall. The call review feature gives us a tremendous teaching tool for Clinical Directors, administration professionals and Patient care representatives. The team at PT.com has been helpful and dedicated. It is costly overall since a large number of calls are from patients that were referred to Strive but happen to find us from PT.com site.

I DONT FIND THIS COMPANY TRUSTWORTHY!! I feel they misrepresented everything they told me and went ahead and charged my credit card for invalid calls. Every time I spoke with a rep all of them gave me different info. and even though we spoke and they "explained" the policy I was still charged and now they don't want to give me a refund. I have filed a claim with my credit card company. this is how the operate, Our company appears with a different phone number and they record all those calls, so if someone calls and asked if we accept a particular insurance and if we don't accept it, that is according to them a chargeable call and they go ahead and charge you. Do not trust them!!

Poor sales practices by physicaltherapists.com I was contacted several times by this company. Originally stating that "there are patients in my area that can't find me." I had thought they were referral source, but then soon found out that they are an online website. After their pitch I compared them to ZocDoc and told them their service wasn't comparable so I wouldn't be using it. They called and called. Finally I told them "No! I will not be using your service," the representative had an argumentative tone, and would not take no for an answer. He kept asking to speak to my marketing department and wanted another time to call back, which is usual practice for sales people although his tone was aggressive. He kept on saying their service is "performance based" meaning that they only charge you for the clients referrals. However if they don't refer you any clients then they charge you a monthly fee... so how is that performance base???? The representative would not get off the phone even and kept talking over me, even after I was saying I had to get off the phone. I am so glad to read that others have had same experiences that I had. Not to mention their website is a little sketch- its not a reputable website, I don't know any PT's that actual use this service and not a single client that I have worked with has ever mentioned this website.