Poor sales practices by physicaltherapists.com I was contacted several times by this company. Originally stating that "there are patients in my area that can't find me." I had thought they were referral source, but then soon found out that they are an online website. After their pitch I compared them to ZocDoc and told them their service wasn't comparable so I wouldn't be using it. They called and called. Finally I told them "No! I will not be using your service," the representative had an argumentative tone, and would not take no for an answer. He kept asking to speak to my marketing department and wanted another time to call back, which is usual practice for sales people although his tone was aggressive. He kept on saying their service is "performance based" meaning that they only charge you for the clients referrals. However if they don't refer you any clients then they charge you a monthly fee... so how is that performance base???? The representative would not get off the phone even and kept talking over me, even after I was saying I had to get off the phone. I am so glad to read that others have had same experiences that I had. Not to mention their website is a little sketch- its not a reputable website, I don't know any PT's that actual use this service and not a single client that I have worked with has ever mentioned this website.

Charge for calls that were not for physical therapy I am a chiropractor and own a multi-specialty outpatient rehab facility offering not only chiropractic but physical therapy as well as massage therapy. This company also operates a similar webpage for chiropractic which I had a problem with but did not realize this was the same group. I had calls asking if we did school physicals, if we offered occupation therapy and so on. On one billing we had 6 calls only one of which was a legitimate request for a physical therapy appointment. I requested a refund on the other 5 but was only refunded 1. Thankfully my credit card company works with me to dispute the charges of which I have recorded proof of my dispute being reasonable. I would not suggest doing business with a company that will not refund for calls that are not for the paid for purpose. After dealing with two of their entities and having poor customer service twice I would use caution if deciding to use their service and watch your calls closely. However, even that won't help when requesting a refund.

Focused marketing on those who are actively looking. I initially started with the program not expecting to see many results. Figured it would probably pay for itself but not much more. Over time more people that are calling are becoming clients. People who actually call are more likely to attend once they speak to a real person.

A good site and service overall I like having the service overall, but occasionally, they will try to bill for existing customer calls. Easily corrected though with a few simple clicks for a review

Not for small businesses. They told me only big corporation companies used them. I see why now. I had an increase in spam calls that they tracked "near my location." Then the one call they charged me for was a potential patient who needed services my little office was not prepped to treat. Instead of taking the new patient, I referred them down the road because as much as I hate to give away a patient, I knew they were more equipped at the other clinic and I wanted what was best for the patient. You can hear this in my phone call, but because the patient called for an appointment, even though I didn't accept it they would not give me my money back. Very frustrating. Middle man service that gives you false calls and charges you whether or not you see new patients. Awful and sickening to us small business clinics.