Not for small businesses. They told me only big corporation companies used them. I see why now. I had an increase in spam calls that they tracked "near my location." Then the one call they charged me for was a potential patient who needed services my little office was not prepped to treat. Instead of taking the new patient, I referred them down the road because as much as I hate to give away a patient, I knew they were more equipped at the other clinic and I wanted what was best for the patient. You can hear this in my phone call, but because the patient called for an appointment, even though I didn't accept it they would not give me my money back. Very frustrating. Middle man service that gives you false calls and charges you whether or not you see new patients. Awful and sickening to us small business clinics.

We were erroneously billed $45 for someone looking for a family physician A computer reviews the calls the first time around so invalid calls will admittedly slip through the cracks and get charged to your credit card that you have on file. Last month we had three calls obviously not intended to go to a physical therapist. One was a wrong number. They wanted a family physician down the street. We clearly told them they had the wrong number. The second invalid call was a person wanting to get a sports physical for their kid. We do not perform physicals here... PhysicalTherapists.com should know this... so we directed them to their family physician... the third call was an existing patient making an appointment for later. The patient called and just wanted to move their appt. to later in the day. The patient had already been coming to therapy for several weeks. All of these calls were contested by us a month ago and they had a real person review all three calls but they were all not credited back. After learning the calls were not credited back to our account I emailed them to cancel our service immediately. They did not cancel our service. Now I forwarded the old email and the confirmation email I received back from them (to prove that they received it.) They are still thinking about whether or not they will keep our money for these invalid calls. You are better off doing a Google Adword campaign. This also confuses the general public because they push out their unique traceable number to partner sites such as YellowPages.com, Yahoo! Local, and Local.com. ... they will also get credit for those calls using more than just their site to get credit for calls you think are just coming from their advertising efforts only.... Now I have to go around to all these sites making sure my number is even there or if my information is even accurate... What a pain in the neck!!! Run as fast and as far away from physicaltherapists.com as you can!!!! It is not worth the time and energy and they are very biased to their own interests when they "review" those billable calls on the 1st, 2nd and 3rd time!!!! WHAT A JOKE!!!!

Love the call review feature but it is costly overall. The call review feature gives us a tremendous teaching tool for Clinical Directors, administration professionals and Patient care representatives. The team at PT.com has been helpful and dedicated. It is costly overall since a large number of calls are from patients that were referred to Strive but happen to find us from PT.com site.

PT.COM has boost my business overall and it is a great way to get patients coming to the clinic that would have otherwise not found us! PT.COM is a great way to get patients that would otherwise never found us. These patients come to us by looking online and they see our clinic being represented by Physical Therapist.com. We have boost our business and our call volume, thanks to PT.COM Customer Service is superb!

Charge for calls that were not for physical therapy I am a chiropractor and own a multi-specialty outpatient rehab facility offering not only chiropractic but physical therapy as well as massage therapy. This company also operates a similar webpage for chiropractic which I had a problem with but did not realize this was the same group. I had calls asking if we did school physicals, if we offered occupation therapy and so on. On one billing we had 6 calls only one of which was a legitimate request for a physical therapy appointment. I requested a refund on the other 5 but was only refunded 1. Thankfully my credit card company works with me to dispute the charges of which I have recorded proof of my dispute being reasonable. I would not suggest doing business with a company that will not refund for calls that are not for the paid for purpose. After dealing with two of their entities and having poor customer service twice I would use caution if deciding to use their service and watch your calls closely. However, even that won't help when requesting a refund.