Excellent customer service. When I have received calls from potential patients that were not appropriate due to, for instance, being out of the geographical area I serve, PT.com was willing to deduct the cost of that call from my bill. They were very professional, understanding and timely. You even get to talk to a real live person. It's also very easy to edit your information on their site, again, by easily being able to talk to a representative.

Focused marketing on those who are actively looking. I initially started with the program not expecting to see many results. Figured it would probably pay for itself but not much more. Over time more people that are calling are becoming clients. People who actually call are more likely to attend once they speak to a real person.

They are a terrible company! When I first signed up with them, it sounded like a good marketing tool. Unfortunately, they have a terrible business model. They charge for EVERY call made thru their number, whether it's legitimate or not. They obviously do not listen to any of the calls. I got billed for existing patients, people looking for doctors and other things, not for a PT. Then, when I reviewed the calls, if it's over 35 days, they will not issue a refund. They charged me for a call made by a pre-existing patient, but after 60 days they day they can no longer listen to the calls, how convenient for them, so I paid for a call I should not have been billed for. This has happened more than once. They are dishonest in their charges and will not submit a refund for a fraudulent charge. Stay away from them! I think any positive review on there must have been done by them.

Effective for new patients Signed up for free and it has given me valuable marketing that allows patients to search for clinics in the area they are living/working. Great customer service and they screen the calls themselves for they bill the clinic. Save a great deal of work on my end!

We were erroneously billed $45 for someone looking for a family physician A computer reviews the calls the first time around so invalid calls will admittedly slip through the cracks and get charged to your credit card that you have on file. Last month we had three calls obviously not intended to go to a physical therapist. One was a wrong number. They wanted a family physician down the street. We clearly told them they had the wrong number. The second invalid call was a person wanting to get a sports physical for their kid. We do not perform physicals here... PhysicalTherapists.com should know this... so we directed them to their family physician... the third call was an existing patient making an appointment for later. The patient called and just wanted to move their appt. to later in the day. The patient had already been coming to therapy for several weeks. All of these calls were contested by us a month ago and they had a real person review all three calls but they were all not credited back. After learning the calls were not credited back to our account I emailed them to cancel our service immediately. They did not cancel our service. Now I forwarded the old email and the confirmation email I received back from them (to prove that they received it.) They are still thinking about whether or not they will keep our money for these invalid calls. You are better off doing a Google Adword campaign. This also confuses the general public because they push out their unique traceable number to partner sites such as YellowPages.com, Yahoo! Local, and Local.com. ... they will also get credit for those calls using more than just their site to get credit for calls you think are just coming from their advertising efforts only.... Now I have to go around to all these sites making sure my number is even there or if my information is even accurate... What a pain in the neck!!! Run as fast and as far away from physicaltherapists.com as you can!!!! It is not worth the time and energy and they are very biased to their own interests when they "review" those billable calls on the 1st, 2nd and 3rd time!!!! WHAT A JOKE!!!!