A good site and service overall I like having the service overall, but occasionally, they will try to bill for existing customer calls. Easily corrected though with a few simple clicks for a review

They are a terrible company! When I first signed up with them, it sounded like a good marketing tool. Unfortunately, they have a terrible business model. They charge for EVERY call made thru their number, whether it's legitimate or not. They obviously do not listen to any of the calls. I got billed for existing patients, people looking for doctors and other things, not for a PT. Then, when I reviewed the calls, if it's over 35 days, they will not issue a refund. They charged me for a call made by a pre-existing patient, but after 60 days they day they can no longer listen to the calls, how convenient for them, so I paid for a call I should not have been billed for. This has happened more than once. They are dishonest in their charges and will not submit a refund for a fraudulent charge. Stay away from them! I think any positive review on there must have been done by them.

Effective for new patients Signed up for free and it has given me valuable marketing that allows patients to search for clinics in the area they are living/working. Great customer service and they screen the calls themselves for they bill the clinic. Save a great deal of work on my end!

Charge for calls that were not for physical therapy I am a chiropractor and own a multi-specialty outpatient rehab facility offering not only chiropractic but physical therapy as well as massage therapy. This company also operates a similar webpage for chiropractic which I had a problem with but did not realize this was the same group. I had calls asking if we did school physicals, if we offered occupation therapy and so on. On one billing we had 6 calls only one of which was a legitimate request for a physical therapy appointment. I requested a refund on the other 5 but was only refunded 1. Thankfully my credit card company works with me to dispute the charges of which I have recorded proof of my dispute being reasonable. I would not suggest doing business with a company that will not refund for calls that are not for the paid for purpose. After dealing with two of their entities and having poor customer service twice I would use caution if deciding to use their service and watch your calls closely. However, even that won't help when requesting a refund.

Very Healpful Service On physicaltherapist.com we can listen to the calls and learn frequently asked questions patients have a about service and listen to what our staff says to patients to help with training. This service has helped us get new patients and it is an asset well worth the money.