Empowering Decisions, No Pressure: A Customer-Centered Experience The customer service was helpful and kind. Everything was explained clearly, and the additional options were offered and what they were used for explained so that I could make a decision, but I was not pressured into purchasing anything. I appreciate the practice of sending the quote so we can talk it over as a couple and then being able to purchase without the pressure of someone on the phone.

shipping issues I purchased the scooter over the phone and paid 2000 plus dollars. Overall service was okay but my main complaint is while trying to sell me the scooter I was given false information on who the shippers would be. I was told it would be shipped buy a reputable company like FedEx freight. But unfortunately r&l carriers got my package and it was a nightmare. I've had past experiences with r&l Carriers and would never have purchased the scooter if I would have been told it was them delivering it. I notified spinlife and they told me that there's nothing they can do about it. It was a pure nightmare but I did receive my scooter even though it took forever and numerous phone calls to both spin life and r&l Carriers. You need to stop being so cheap and ship it first class to satisfy your customers, now I know why it's his free shipping. Customer beware and don't believe everything they tell you cuz they're going to say whatever it takes to get your money and then you're stuck. Overall they were okay but I wouldn't recommend. I probably would have received it quicker by carrier pigeon!

Quite impressive A contact member with three minutes until quitting time answered the phone and helped us get answers, no other company would do this, bravo.

Great Company with Excellent Service I’m a returning customer to SpinLife and I have found them to be an excellent company to work with. The products are great. The customer service is excellent. If there is an unexpected problem they respond quickly to resolve the issue.

Great Sales Rep / Website Lacking Details Rep was fantastic, extremely knowledgable and was able to point me to resources that the company's website lacked (In fact 4 star is the right rating based on the website's lack of details and clarity, but the rep earned the extra star). Prices were competitive with any other site or better. Wish they had more Lift Chairs in stock. Purchased Golden HiLow Bed.