So misleading I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.

Very disappointing and exhausting experience!! I am in Australia In ordered 2 pairs of shoes a pair of sandals and a pair of socks I waited and waited and kept emailing no replies eventually get my package delivered notification look all around house nothing go to post box there is a small box containing sunglasses? Then took 10 days of emails before anyone responded I asked to reorder only to be told there are no shoes?? Then said I could keep the sunglasses and receive a 40% refund or return the item for a full refund! Customer service is appalling and exhausting! So can’t review the actual shoes only the company. I don’t see why I have to send a pair of sunglasses back to get my refund none of this is my fault I won’t be paying postage. And they locked my account so I couldn’t access for proof of order

Decent show for restaurant kitchen… Decent show for restaurant kitchen floors, problem is the shoe laces go past my knees that long I called to say why did they send boot laces? That’s the only laces we have, I said really I have to triple tie them..said they would send shorter ones never did. Crappy customer service we will advice production,boohoo

I just spent $136 for shoes I don't like I just spent $136 for shoes I cannot return because they were on sale. They don't support me well, but I'm stuck with them. The $47 Clark's loafers I bought from JCPenney are more supportive than these shoes. I'm really unhappy with kuru. UPDATE: I was permitted to return the shoes, after raising a fuss. That's exhausting. And if the pollicy is no returns, why doesn't it say that IN BOLD LETTERS SO PEOPLE KNOW THAT BEFORE HAND!

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!