I just spent $136 for shoes I don't like I just spent $136 for shoes I cannot return because they were on sale. They don't support me well, but I'm stuck with them. The $47 Clark's loafers I bought from JCPenney are more supportive than these shoes. I'm really unhappy with kuru. UPDATE: I was permitted to return the shoes, after raising a fuss. That's exhausting. And if the pollicy is no returns, why doesn't it say that IN BOLD LETTERS SO PEOPLE KNOW THAT BEFORE HAND!

So misleading I ordered some shoes for a trip, with enough time built in to break them in first. I paid for expedited shipping so I expected them quickly. When I had not received notification of shipping by EOD of the business day they should have shipped, I called to see if my order could be cancelled. She said it would be. However, she failed to tell me that the shoes had already shipped and I would still be charged for the expedited shipping. It arrived in my city and was sent back to the retailer. If I had known it had shipped and I would still be charged shipping, I would have at least tried them on. Frustrating waste of $30.

If you are ordering in Canada, you will get nailed with an exorbitant duty fee! Horrendous. I was hit with an $87 charge on top of the already expensive shoes I ordered because KURU does nothing to address customs and duty fees for their customers. They don't make this clear during checkout and know you're just going to get nailed with this fee when it arrives, and they do not provide any cooperation to cover fees or reimburse. They are intentionally misleading and do not provide this information during checkout. I love these shoes and used to recommend these to everyone I know but this is the last time I will ever order from here.

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!