Absolutely awful experience Absolutely awful experience. First off, they employ deceptive tricks to get you to purchase their shipping insurance product. It was preselected to opt out rather than opt in and was in no way apparent that the selection was preselected. The cost was only $6 but it feels very unethical the way they handle it. If they feel like it is such a benefit to customers than build it into your price or make it opt in only and you’ll see how few customers truly value this option. Second, it wasn’t until several days after my order was placed did they tell me my selection was unavailable leaving me to scramble for an alternative. Very unsatisfied with this company.

Don't buy if you're outside of the U.S. The boots so far seem nice, but I just paid almost a hundred bucks extra on brokerage fees on top of their $19 shipping fee. FedEx says the product originated in China hence the huge fee. I have bought online from several other U.S. companies whose products are manufactured elsewhere but have never been charged brokerage fees like that! The boots were only $175, the shipping was $114. I contacted the company they said there was nothing they can do and offered me $20 off my next purchase. They obviously are aware of this problem but don't bother to warn international customers. Poor customer service and business practices!

Avoid this company Avoid doing business with this company. Although they advertise free returns for 45 days, since my $165 shoes were discounted by $10 ( to $155) they were classified as “last chance Final sale” and ineligible for a refund when they did not fit. Although I read the return policy, I was unaware that a paltry $10 discount negated any hope of a return. I think this is a very shady way of doing business.

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

Decent show for restaurant kitchen… Decent show for restaurant kitchen floors, problem is the shoe laces go past my knees that long I called to say why did they send boot laces? That’s the only laces we have, I said really I have to triple tie them..said they would send shorter ones never did. Crappy customer service we will advice production,boohoo