Avoid this company Avoid doing business with this company. Although they advertise free returns for 45 days, since my $165 shoes were discounted by $10 ( to $155) they were classified as “last chance Final sale” and ineligible for a refund when they did not fit. Although I read the return policy, I was unaware that a paltry $10 discount negated any hope of a return. I think this is a very shady way of doing business.

Won't contact you back?! Have gone WAY downhill! Their change to the shoe design unfortunately made the Roam shoes go from fitting me perfectly to NOT AT ALL. They're just for wide feet now & are super awkward. But the main thing is that despite them saying they have free returns & exchanges, it took a few day to get an email with an RMA. BUT, they didn't even bother to attach a shipping label (which their site seems to indicate they'll do) or to include a return address so I could ship it on my own. It's been 6 days now since I've emailed them multiple times and tried to chat with them during live hours and I have gotten NO RESPONSE!

honest real warranty purchased a pair of shoes and they did not work for my wife didn't think I would get a refund put Caren made it right thank you in todays world its hard to find a honest company thank you

Too hard of a footbed, uncomfortable & unyielding on cement floors The shoes feel and look of good quality materials. I found the break-in period did nothing to help with my plantar fasciitis. It was since day one I found the footbed hard and unyielding. I work on cement floors all day and could never get past a 1/2 shift before needing to swap out and wear a different pair of shoes. I ordered prior to changing my position from office to sales floor so by the time I got through the break in period it was past 45 days and KURU wouldn't refund even though the shoes are nearly new. This is the 2nd time I gave Kuru a try and will not bother with this brand again.

Great customer service Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!