The worst run company that I have ever… The worst run company that I have ever dealt with from corporate to out of state sales people to Minnesota Safe Step. Spent months trying to have a rain head shower put in.One out of state guy took a deposit and said he would install it and they never made contact with me for install for over 3 months. Minnesota Safe Step said they could not install these and then they said they could. The third time they said they do not do this after the tub has been installed and that was with an attitude. Save yourself some frustration as I will never do business with this unorganized company again. They are not customer service oriented.

We referred my mother to safestep in… We referred my mother to safestep in August after our walkin tub was installed and it is now December, 3 months after her installation. We have requested our $500 referral reward every month since with no progress being made. The sales rep tries to correct the situation but hasn't been able to correct the problem.

Lwonderful tech to the rescue. When my tub was installed by wonderful men all in one day, I was thrilled. But, at 80 years old I have experienced problems that I don't understand. My husband has called for service but no one has responded with an appointment. I do love the tub's features but I realized to late that I should have been more involved in the instructions given to my husband. Except for a few problems I am having, I love my Safe Step Tub.

Impressive work We were a little concerned about the installation of our Safe Step tub due to having a small bathroom in an old home. The installers, Bob and Tim, definitely had to implement their problem solving skills and much muscle power but they got the scary job done well. We were impressed with their top quality work.

Nightmare resolved Please see above. I look forward to your installing another crack- less tub. Please advise of date.06082023 4 days later - Safe Step has responded quickly and graciously to my concerns. The tub was, in fact, not actually cracked. Rather, a gap had developed between the tub and a front panel. A re-application of silicone has resolved the situation. Thanks to all who worked to make that happen!