A+ Customer Service This company has gone above and beyond for me several times in the past few months. Today, due to severe cold weather, I was not able to retrieve my contact lenses from my mail box. I contacted the company to ask if the contacts would be damaged by the cold, and without me asking, they are shipping me a FREE replacement order to another address. This is TOP NOTCH service and I'm very impressed and grateful!

The most annoying The most annoying advertisement. I've blocked all of them on YouTube, but new ads keep popping up 100 times a day. I don't need lenses; I've never worn lenses. Even if I were to need them, I would never use this annoying company. Improve your targeting.

Consistently so Friendly & Helpful! These folks are consistently so friendly and always willing to go the extra mile to help me out! They have shipped contacts to me overnight in a hotel when I was in a pinch. They are insanely fast and convenient. What a great organization!

I’ve been using one 800 contacts for… I’ve been using one 800 contacts for four years and twice in those four years they have randomly charged me for an eye exam and I do the eye exam every time I order, so you can never be sure if they’re gonna charge you $25 or $45 . Their customer service is really rude. They don’t understand why it’s happening either nor can they explain they just want to see what they can do to get me to leave them alone instead of explaining how their website works . They seem to not even know how it works which is why they’re avoiding the question.

Received defective contact lenses Received defective contact lenses. Each blister pack containing one lense was tried and NOT ONE worked. Either the prescription was wrong or not embedded correctly. Tried to call customer service and was trapped in an electronic loop trying to get me to accept a "FREE" medical alert pendant. Never got a human after hanging up and trying many many times so called my credit card company to dispute the charge.