Shipping upgrade fail I upgraded shipping from 5-7 days to 2-3, I needed them before heading out of town. And found out they weren’t scheduled to arrive until 5 days later. Needless to say, I never got them. All they had was apologies. I recommend an in person situation when I comes to vision.

First time attempting to order… First time attempting to order obviously charged me and then said that I’m restricted to only buying contacts the my eye doctor recommended and not what I was attempting to purchase then canceled the order and said I haven’t had a fitted with the current doctor been wearing contacts for years. Horrible first experience will definitely not order from here again. I also don’t agree with there ten day refund bullcrap if they take your money same day they should be held to returning it same day.

Deliver on time and improve your… Deliver on time and improve your customer service which is utterly deplorable.

Supposed to be delivered on March 1st never delivered Supposed to be delivered on March 1st. Waited all day to receive them. No communication was provided to let us know they were not coming. They were not delivered. Next they were not able to be picked up so stayed around waited till 415 pm. I gave instructions on what do. Instead they left a slip in the mailbox while we were away. Re-Scheduled a delivery for March 4. Waited all day and the package never came. Had to go to external location to pick and of course going to this pickup we were not expecting to take left us stranded for a couple hours when the car broke down.

Used to be Good Now Ripoff First year using their service was great. However, once I got a new prescription with different eye measurements so I can order more contacts, they kept declining my orders or putting them on hold saying my prescription was "wrong" and didn't match what I ordered. I called them and they told me I could take their express exam which was another $20 on top of the over two hundred I already paid for my in person exam. My order was still on hold. I called them again and they told me I failed their express exam. What did they think was gonna happen if I tried taking an virtual eye exam through my CELLPHONE when I already have a prescription I paid a lot of money for?