First time attempting to order… First time attempting to order obviously charged me and then said that I’m restricted to only buying contacts the my eye doctor recommended and not what I was attempting to purchase then canceled the order and said I haven’t had a fitted with the current doctor been wearing contacts for years. Horrible first experience will definitely not order from here again. I also don’t agree with there ten day refund bullcrap if they take your money same day they should be held to returning it same day.

I’ve been using one 800 contacts for… I’ve been using one 800 contacts for four years and twice in those four years they have randomly charged me for an eye exam and I do the eye exam every time I order, so you can never be sure if they’re gonna charge you $25 or $45 . Their customer service is really rude. They don’t understand why it’s happening either nor can they explain they just want to see what they can do to get me to leave them alone instead of explaining how their website works . They seem to not even know how it works which is why they’re avoiding the question.

I just want to acknowledge Shannon… I just want to acknowledge Shannon answering customer service calls. Thank you Shannon you were so helpful I was so frustrated with different company And she was so gracious and fixed everything for me and just brightened my day T.Bowen

Used to be Good Now Ripoff First year using their service was great. However, once I got a new prescription with different eye measurements so I can order more contacts, they kept declining my orders or putting them on hold saying my prescription was "wrong" and didn't match what I ordered. I called them and they told me I could take their express exam which was another $20 on top of the over two hundred I already paid for my in person exam. My order was still on hold. I called them again and they told me I failed their express exam. What did they think was gonna happen if I tried taking an virtual eye exam through my CELLPHONE when I already have a prescription I paid a lot of money for?

Prices are ludicrous and they lie about… Prices are ludicrous and they lie about "matching prices". I was on chat with an agent showing, showing him several other companies selling them for half the price. They pretend to check but will give you a totally different price than what you're seeing in your cart of that other company, including all fees. So for example, you send them a screenshot with the final cart, showing exactly what you'd be charged if you go with another company, and they tell you some imaginary number that they decided for their (other company's price) and say they are going by some fake guideline.