Received defective contact lenses Received defective contact lenses. Each blister pack containing one lense was tried and NOT ONE worked. Either the prescription was wrong or not embedded correctly. Tried to call customer service and was trapped in an electronic loop trying to get me to accept a "FREE" medical alert pendant. Never got a human after hanging up and trying many many times so called my credit card company to dispute the charge.

A+ Customer Service This company has gone above and beyond for me several times in the past few months. Today, due to severe cold weather, I was not able to retrieve my contact lenses from my mail box. I contacted the company to ask if the contacts would be damaged by the cold, and without me asking, they are shipping me a FREE replacement order to another address. This is TOP NOTCH service and I'm very impressed and grateful!

Used to be Good Now Ripoff First year using their service was great. However, once I got a new prescription with different eye measurements so I can order more contacts, they kept declining my orders or putting them on hold saying my prescription was "wrong" and didn't match what I ordered. I called them and they told me I could take their express exam which was another $20 on top of the over two hundred I already paid for my in person exam. My order was still on hold. I called them again and they told me I failed their express exam. What did they think was gonna happen if I tried taking an virtual eye exam through my CELLPHONE when I already have a prescription I paid a lot of money for?

Everything worked exactly as you would… Everything worked exactly as you would want it to. The prices were competitive, my prescription was reviewed and approved quickly, and the contacts came in just a few days.

Fraudsters They say you can get a rebate then claim they didn’t get the rebate paperwork in the mail. When asked for a new rebate form, they say the rebate has expired and offer a small credit on a new order. It’s theft.