Does not match pictures and non-existant support Benisouk gets an extra bad review for their lack of customer service. It started with the shipment when there was no notification of how long it would take or that it would take over a month more than listed anywhere on their website (it took 2!) to receive my order. And then when one of the rugs arrived, the color was NOT as photographed in the image. Red vs. Pink is very different when you're designing a room and paying a lot of money for something. Since I emailed to inquire, they have stopped responding. Quality of the rug seems fine but the color is what I'm concerned about. Based on reading other reviews, if something goes wrong, good luck. It's a risk/cost you have to be willing to take.

Very Pleased! Everything done online, so ordering an expensive rug was a leap of faith. There was also an extensive (10-12 week) wait time for the rug, but it was worth the wait. it's a lovely rug and fits my newly renovated room wonderfully. and my pet's love it too - the 100% wool rug is now their favorite place to nap!

Buyer beware. Buyer beware. Fraudulent company and purchase. Ordered 1st April with a 3-5 business day shipping promise. Followed up. No replies.

Sent wrong item, can't get a response I ordered a custom rug. After 3 1/2 months of waiting I was sent the wrong sized rug. They even sent me an email before shipping it with a photo that looked like the wrong size. So I emailed back to confirm the dimensions. They replied stating the dimensions of the rug I ordered, which was almost a square, not the one they sent me, 5x8. Instead of making and sending me the custom rug I ordered they sent me the stock 5x8 rug. I'm still waiting on them to get back to me but so far I'm being ignored. Don't order from them. Edit- they sent me the "correct" rug. However the tassels on my white rug are brown, they look dirty and don't match the rest of the rug. The reason the rug took 4 months was because it "didn't pass quality control" the first time so they had to remake it. But not sure why it was allowed to pass quality control this time. They did let me keep both rugs as an apology but really wish I had a better experience.

So happy with these! The pillows are beautiful, luxurious yet sturdy. Incredible craftspersonship— so well made, they will last years, if not generations. The colors were just as pictured on the website, so choosing was easy, and they fit perfectly in our home. It took a little longer than other online sources for decor such as Anthropologie or Pottery Barn but so worth the wait. The quality is greatly superior to anything I’ve seen at those retailers. Feels good to support a real person rather than a machine.