Returning rugs 'stuck in customs' - no refund. Buyer beware! I've since come to realise my experience is identical to dozens of others, making me wish I had read reviews prior to falling for the glitzy website. The rug I bought was returned to Benisouk well within the 14 day returns window, and FEDEX has even said it was delivered. But according to Benisouk it is apparently 'stuck in customs'. Benisouk provide no proof of this, no evidence of any communication with customs, constant reassurances that they are 'working hard' to retrieve it from customs, but now six months in, I hold zero hope of ever receiving a refund for this and now they are not returning my emails. Benisouk states that we should use their own 'authorised' returns company, to guarantee delivery, but this is ludicrous. They quote you virtually the price of the rug to return it. I got a quote from the same company at a fraction of the cost of the return that they quoted me. Naturally I pursued that route. Now there is nothing to show for it. If you are thinking of purchasing any product with this company - spend a moment reviewing all the 1 star reviews first, and then draw your own conclusions.

One of a kind The description, photos and background story really helped sell me on the rug without even seeing in person. Shipping was fast and the rug arrived in good condition. It is really beautiful and the vibrant colors bring my living room to life. Because it is vintage condition, I found a couple hairs on it. Regardless, I really liked the rug and would rather purchase a vintage piece than new production from a generic store.

Ordering through Benisouk was a breeze Ordering through Benisouk was a breeze. Rug arrived in a timely fashion and is wonderfully made; our new pup adores it too! Understanding that while this rug is durable, it’s also important to note how easily the dye can be removed or can bleed. Found this out after dog had small accident on it. Typical. Otherwise it is a lovely, warm addition to my eclectic living room!

Cactus silk pillows Our four cactus silk pillows were delivered very quickly and are beautiful. These are exactly what we were hoping for. Highly recommended. Each pillow case is unique, and not precisely the same size, but all fit an 18x18 pillow inside very well.

Very Pleased! Everything done online, so ordering an expensive rug was a leap of faith. There was also an extensive (10-12 week) wait time for the rug, but it was worth the wait. it's a lovely rug and fits my newly renovated room wonderfully. and my pet's love it too - the 100% wool rug is now their favorite place to nap!