Move on quickly Move on! the customer service and business practices are suspect at best. No communication or ownership of problems nor will they honor their associated Guarantee. I have never delt with a more ignorant company that refuses to communicate or provide basic level of customer service. They screwed up but expect you to pay the price. Go elsewhere.

Captivating Watercolor Masterpiece! Rating: ⭐⭐⭐⭐⭐ (5/5) I'm thrilled with my purchase! The artwork's beauty is truly captivating, and it looks just as wonderful in person as it did online. The brushwork creates a stunning piece that brings a touch of artistic charm to my space. I'm impressed with the quality and overall experience. Highly recommended!

Beware of this Company! I was just informed by customer rep Jessica Miller that legal action is being taken against me for asking the status of my order from February. It started with me asking the status cuz if it will take too long, I’ll ask for a refund as it’s something I needed now. She rudely responded “We told you it was shipping this week, but since you're now threatening to file a chargeback, we're getting our legal team involved.” I kept asking for that email notification but never received, just more threats that their legal team will be involved. She finally gave me a refund and then stated their legal team is now activated against me. For what?! I thought I had done something wrong but clearly after reading all these reviews, that company has a problem employee on their hands, and then some. It’s very unfortunate as I ordered once before and loved it so was looking forward to this second one.

IF YOU ALREADY PURCHASED FROM THEM YOU… IF YOU ALREADY PURCHASED FROM THEM YOU ARE SCREWED! It appears to be a small mama pop organization that outsources to China or some other country. This past month they seem to have been hit with delays and canceled orders and are panicking. One of the customer service reps, Jessica Miller, threatens legal action and insults you when you try to find out where your product is. They tout 5 to 7 days to ship And everyone who is leaving messages like me has waited over 30 days. I have attempted to cancel my order with no guarantee I will get a refund so I am working with my bank to do a chargeback. By the looks of things this company will be out of business soon. However there are still people out there who are enamored with this type of artwork. Do your research! Avoid these clowns

It appears I’m having the same trouble… It appears I’m having the same trouble with my order place mid February. And it appears the same, nasty attitude manager, Jessica Miller, has other complaints from other customers. I had used them before and had absolutely no problem and it was beautiful work. Thought I would order again for a friend whose furbaby crossed the rainbow bridge at the time of my order. Such a disappointment and tonight I canceled the order. Will never use again and will discourage my friends and family who I told them about this company to never ever use. What a difference in customer service and receiving your order in a timely manner in over year when I last ordered.