Lots of promises but no delivery. I ordered a very special picture for a relative that passed away in March. I have been waiting almost two months to receive itm My first update from the company said there was a shipping delay. The second update said I would receive a tracking number within the week. never got it They are taking Mother's Day orders so I asked how they can promise mothers days orders on time of they still have finished March orders at the end of April. They never responded. When i asked for an update again they said they couldn't provide the tracking number. I will be contacting Pay Pal and asking for refund. So disappointed .

I would give a 0 if I could I would give a 0 if I could. I’m shocked that they have a manager like this. I will only post one of her replies because they were so rude. Managers response as I have still not got my portrait. We literally resent the delay email, you're being ridiculous. Did you even check your spam folder? how many times are we gonna have to send this to you? jesus. Jessica Miller Designed By Memories Customer Support Team Manager

I ordered a product as a gift 6 weeks… I ordered a product as a gift 6 weeks ago and followed up on it. I received an email from Jessica Miller Jessica Miller--the Customer Support Team Manager. The email asked my if I was a BLANK (F word) idiot--and said that I had done a charge back on the order and also said that she would report me to the fraud department. I called my credit card company and I did NOT do a charge back. I am completely blown away by the rudeness of Jessica Miller. I would highly recommend looking somewhere else and NEVER use Designed by Memories.

Move on quickly Move on! the customer service and business practices are suspect at best. No communication or ownership of problems nor will they honor their associated Guarantee. I have never delt with a more ignorant company that refuses to communicate or provide basic level of customer service. They screwed up but expect you to pay the price. Go elsewhere.

Poor photo made great! I had a photo that really wasn't the best. I never gave instructions on cropping or zooming but your magicians made the most beautiful picture from it! I couldn't be happier.. Thanks so much!