Don't buy!! Don't buy!!! Ordered weeks ago and still don't have my items. I canceled my order legal (and staying in their companies terms and conditions) and wanted my money refunded. Sime days later suddenly my order was shipped... Now I'm just receiving standardized e-mails saying my items are shipped. I ask to talk to a manager or supervisor but nothing... sounds like a job for my lawyer. Don't buy!!!

I placed an order on 28th April & there… I placed an order on 28th April & there has been no updates on shipment. I even opted for the ‘Special Shipping’ option. Emailed them on 8th May but no reply yet. Hopefully it’s just due to the covid-19 period thus resulting in a delay....

They blocked ME when I needed help I contacted AllPaintByNumbers to get help from support (help @ allpaintbynumbers.com, her name is Emily). The paint by number kit they sent me looked nothing like the photo I submitted. The colors were way off, the person had no eyes, etc. So I reached out for help. I emailed Emily a photo of the kit they sent me, which has my photo on there, and the actual photo to show her that they looked completely different. Emily said, go ahead and complete the painting, then send me the photo of the painting. I actually had already done the painting and it looked horrible. So I replied back with the painting I had completed, only to find that she blocked my email address! So, then I emailed her again, but through their email support page on their website, and said, "hey I tried to email you but for some reason my email is now blocked. I still need help." I never heard from them. So a few weeks later I tried to login to my account, and they deleted my entire account without any notice. Horrible customer support (basically non-existent), unwilling to help customers, and deleting my information without any acknowledgment is poor business.

If I could give a zero I would If I could give a zero I would. I thought I was ordering from another company! I bought 11 paint by numbers. Received 7 rolled canvases no frames. I emailed them they said they dont come with frames and I would have to order separately! This was not in the description. They owe me 4 more paint by numbers and instead they sent me 3 diamond set I did not even order. I spent close to 100 for crap! Warning beware: do not buy from this company! I going to go to my bank show them the screen shots of what I ordered and what I got and dispute the charge. Just dont buy unless you want to receive stuff you did not order

I would have done a 1 star review but… I would have done a 1 star review but the company redeemed themselves. My first order took a month to come and to my surprise.. the canvas was not in the package, just two packs of paint and the wood frame. Customer service answered quickly, fixed the problem and sent my order out immediately. It took a couple weeks to get but it came quicker the second time and they sent my entire order including another frame and more paint. I love how the painting turned out and despite the issue the first time around I would order again.