They blocked ME when I needed help I contacted AllPaintByNumbers to get help from support (help @ allpaintbynumbers.com, her name is Emily). The paint by number kit they sent me looked nothing like the photo I submitted. The colors were way off, the person had no eyes, etc. So I reached out for help. I emailed Emily a photo of the kit they sent me, which has my photo on there, and the actual photo to show her that they looked completely different. Emily said, go ahead and complete the painting, then send me the photo of the painting. I actually had already done the painting and it looked horrible. So I replied back with the painting I had completed, only to find that she blocked my email address! So, then I emailed her again, but through their email support page on their website, and said, "hey I tried to email you but for some reason my email is now blocked. I still need help." I never heard from them. So a few weeks later I tried to login to my account, and they deleted my entire account without any notice. Horrible customer support (basically non-existent), unwilling to help customers, and deleting my information without any acknowledgment is poor business.

Expect to wait 2-4 months for your… Expect to wait 2-4 months for your order. This is coming from overseas (China). The service is awful. You will have little recourse, other than to go through your credit card company. They will blame Covid for all their issues. I received 1 order 4 months later. I received a custom order with a lot of errors. I have been emailing them, but it's been very difficult to get them to resolve.

SCAM... I Felt the need to write another review! This is my second review as I really want to help people avoid this site. My order took an extremely long time to arrive and I understand delays can happen but 2-3 plus months is just incredible. Reading other reviews that isn’t even too bad, others waited 4 plus or their orders just haven’t showed. I finally got my items and it was 2 of the same print and they are completely different! How is that possible, this place is obviously a scam don’t waste your money, I will not be buying from them ever again! Rant over!

Don't buy!! Don't buy!!! Ordered weeks ago and still don't have my items. I canceled my order legal (and staying in their companies terms and conditions) and wanted my money refunded. Sime days later suddenly my order was shipped... Now I'm just receiving standardized e-mails saying my items are shipped. I ask to talk to a manager or supervisor but nothing... sounds like a job for my lawyer. Don't buy!!!

Scam Scam! not a good company. I ordered early April 2020 and after a few weeks I received a tracking email which never showed any activity. I've emailed numerous times and received one response saying that "due to Covid, there will be delays" and then i sent several more emails with no response. The latest response from them was received early June 2020 and they gave a NEW tracking that still has not changed. I went ahead and reported the company disputed the charge with Paypal.