DO NOT USE THEIR SERVICES OR… DO NOT USE THEIR SERVICES OR PRODUCTS!!! Something has changed. They were a great company at one time, however, that was then and this is now. I purchased eight photo books for work for $382. I contacted them to ask for help as in less than two weeks the pages were so warped the covers couldn't shut, they became useless to our company and absolutely worthless. They did away with their phone option to speak with a customer service representative and now only have a "Chat" option. I am absolutely sure it is because they have so many complaints and don't want to deal with it on the phone. It's much easier to end a chat (which is what finally ended up happening to me and then they deleted my account). I originally asked to have my books remade in the same quality as we've had in the past and was told they would send it to a higher management and they would get back to me that afternoon. After 24 hours of not hearing back, I reached back out and was "assured" it would be resolved to my satisfaction by another customer service rep. Once again, not a word after a week this time. I reached back out today via chat (as that is my only option) asking for their CEO's email to let them know what kind of company they have and what is being done at all levels. I was told I couldn't have their email, nor any higher level management's email. The only thing she could do prior to ending our chat and deleting my account would be to do the same thing the others did which was to send it to the next level of customer service. As soon as I said it would be ignored the same as the others, she ended our chat and deleted my account. This is the level of customer service provided. I say customer service like they are providing some, not the case. I wanted a refund of my $382, I wanted a remake of my books that were made 2 weeks ago and this company doesn't have the decency to even respond. However, on their website it clearly states Satisfaction Guaranteed. How is that the case if they won't respond to even the smallest and simplest of issues? Needless to say, I hope you don't get sucked into their 50-65% coupons and learn from my $382 loss.

Another review about terrible quality prints! Another review about terrible quality prints. I ordered prints from a recent bucket list trip to Japan. A lot of the photos were the typical bright lights and colours of Japanese cities, but all the prints I received were washed out, faded and much poorer quality than the supplied digital image. On top of this, the prints took nearly two weeks to arrive despite the shipping cost being nearly the same as the cost of the prints themselves. From reading other reviews it looks like there's no point complaining to Snapfish as they aren't interested in getting better. I certainly won't be using again!

Snapfish, beware shipping cost! on multiple book orders… Snapfish photo book system is easy to use but beware of the unadvertised shipping cost you will be hit for after you have created your book and tried to check out and pay. Shipping costs for my 10 books came to an almost 40% increase in the price of my book. the big Discounts offered at the beginning are ridiculous as they could never sell a book at the inflated listed prices, so discounts of 50 to 70 percent are necessary for them to sell anything.

I ordered a 7 x 5 photo I ordered a 7 x 5 photo, i got a 6.8 x 5 photo. After complaining i was told i should have read their t&c's they do not guarantee exact size. I now have a photo with a gap in the photo frame

What a stunning failure of a company What a stunning failure of a company. Spends millions of dollars on digital advertising in the fall, then can’t fulfill any of its orders. No message telling you that your order is delayed - they just wait til you come looking for the failed gift delivery and tell you “oh yeah, sorry we haven’t made it yet - but soon! We’ll be sure to update you…”. Little late now we’ve missed Christmas. If you can’t handle the volume, STOP aggressively advertising- duh!