Christmas 2023 Christmas 2023. Ordered a photo job from this company. Photo arrived and the cropping process cut off one members head. Contacted company to fix this issue or a refund. Would not comply with either request. Placed new order. Receive a 4”x4” inch photo. Charged me an additional $17.00. This company sux. Never again will I do business with them Never!

This was our first photo book and it… This was our first photo book and it wasn't easy. The quality of our pictures was questionable. I found the Snapfish software difficult to use. Customer Service was helpful depending on who you spoke to. We submitted the order three separate times before we got it right. The discount prices made it doable. I wish the company provided some basic guidelines or suggestions for novices like us!!

Defective My envelopes were printed upside down, and the company refused to refund even after I sent photos. The cards would be an embarrassment to use. There is clearly ZERO quality control. A five-year-old would have easily spotted this defect. Very unprofessional. I have used Snapfish for years. The service has clearly plummeted. Never again.

What a stunning failure of a company What a stunning failure of a company. Spends millions of dollars on digital advertising in the fall, then can’t fulfill any of its orders. No message telling you that your order is delayed - they just wait til you come looking for the failed gift delivery and tell you “oh yeah, sorry we haven’t made it yet - but soon! We’ll be sure to update you…”. Little late now we’ve missed Christmas. If you can’t handle the volume, STOP aggressively advertising- duh!

Another review about terrible quality prints! Another review about terrible quality prints. I ordered prints from a recent bucket list trip to Japan. A lot of the photos were the typical bright lights and colours of Japanese cities, but all the prints I received were washed out, faded and much poorer quality than the supplied digital image. On top of this, the prints took nearly two weeks to arrive despite the shipping cost being nearly the same as the cost of the prints themselves. From reading other reviews it looks like there's no point complaining to Snapfish as they aren't interested in getting better. I certainly won't be using again!