Good Product - Poor Follow Up The product arrived in a timely manner and presented with the agreed upon design specifications, however the box that held one of the awards presented with significant damage. I contacted customer service to remedy the issue and the follow up has been very poor.

They made things right. The initial attention to detail was underwhelming when creating the proof particularly given that I provided the completed artwork. It is important to review closely the proofs they send to you before going to production. However, they were always very quick to correct and return the artwork and in the end the products I ordered looked amazing and I couldn't have been happier with the end results. And that is what matters. I expect to order from them again. Thank you FineAwards!

Good customer service and quick turn around time I am a little disappointed with the Star Gazer trophies I received. The one that I have unpacked has a scratch (multiple lines) across the back of the silver star. At least the front of the silver star is not scratched. Where the trophy joins the base there is overflow of material on the base. Where the star joins the art glass it is rough and not smooth. Maybe a little better quality control before things are shipped. I have not looked at the second one I ordered but it will probably be the same. At the $300 mark for the two trophies it would be better if there were no boo boos. It would also be very nice if you could figure out some sort of presentation box for these trophies rather that pillow packing and cardboard box. Thanks.

Customer service was great...product arrived broken The follow up from the design staff was fantastic, but the issue was that multiple products arrived broken. Not sure if the packaging is insufficient to keep it from breaking, or the styles I picked were too fragile.

Very good business It was good working with the gal on the phone that I did. I'm sorry it's been awhile and I can't remember her name. She was very helpful. The art department made our changes without question and the award looked great.