mike walt
GBBought three of their long sleeve… Bought three of their long sleeve fishing shirts. Love the colors, the price is great, and best of all they come in a fishing tackle bag, which i am now using for some of my soft plastices.
Dimex
CALIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! I ordered a fishing rod from them, shipping was taking too long time and I CANCELLED the order BEFORE IT WAS SHIPPED! I advised them not to ship, but they ignored me. I refused delivery and shipment was sent back, I HAVE A PROOF (tracking number) IT WAS RETURNED to them ! They never gave be a refund! These A$$HOLES are THIEVES!!!
Anchor _
GBTop notch customer service! Never had a bad customer service experience with KastKing. I bought 2 Compass travel rods and both broke during my first trip using them. Turns out there was a manufacturer defect in the batch that was received (this was during COVID where problems like this were a lot more common). I reported it to KastKing and had 2 new rods only a few days later and didn't even have to ship back my broken ones. The new rods have been perfect ever since and I use them a lot. Top notch customer service! Sometimes their customer service emails end up in the spam folder because of Gmail's filters so I always check there first. Responses always come in 24-48 hours
Mark
GBI purchased a Rover 50L and the piece of crap started falling apart while I was spooling it. The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.
Jimothy
GBCustomer Service is awesome Customer Service is awesome! Responded fast and fixed my issue. Had a rod arrive broken in half during shipment and they sent me a new one within 2 days. That is great customer service! I kept the broken one for spare parts in case I snap a tip or something....