Awesome customer service Awesome customer service I called today to ask about musky rods and live bait runner reels and I talked to a captain I think captain broadband or something but he runs sea charters and he gave me so much information about good things about which rod which reel to use and which line is good and bad to use. He was very honest about their own products. Highly recommend this company they actually care. Ethan H

Always had great experiences with customer service! Always had great experiences with KastKing products and customer service. Never had a reel or tool break. Broken a couple rods by my own mistakes but KastKing (specifically Winnie in customer service) has always responded within 24 hours and replaced my rods, no questions asked, and I had a new rod in 3 days. When a Spirale rod I ordered came in the mail broken in half, they sent out a new rod right away and again I had it in 3 days. A few weeks ago I ordered some new TriPolymer line off the website. Apparently I caught it the second it went up for sale because the price was $0. I ordered 4 spools but only received 1. I talked to customer service and they said that the website price was a mistake but they went ahead and sent 1 to me for free instead of cancelling the whole order. I thought that my whole order was going to be cancelled the second I placed it and don't care that they didn't fulfill the whole order but it was nice of them to at least send 1 spool honoring their mistake. That's good customer service in my book! KastKing's customer service and quality has earned a customer for life!

The Blackhawk 8 foot Telescopic Spinning Rod I use The Blackhawk 8 foot Telescopic rod combined with the speed demon 3000 reel loaded with kastking 15 lb braid. I mainly fish for Bass and Mullet in the summer and flatfish in the winter. I totally recommend this company’s tackle to any light fishing enthusiast out there. This gear is Affordable,strong,light and the reel is very smooth and does everything I expect from it.

Customer Service is awesome Customer Service is awesome! Responded fast and fixed my issue. Had a rod arrive broken in half during shipment and they sent me a new one within 2 days. That is great customer service! I kept the broken one for spare parts in case I snap a tip or something....

Horrific Customer Service - The Worst...Ever I gave a 2 because their baitcasting reels are incredible and I own 6 of them - love all of them. My rating is for their customer service which is hands down the worst experience I've ever had...ever. They farm it out to China and communication is difficult with the language barrier. I needed new knobs and asked them for help since they don't have them on their website...after 5 emails back and forth (no one answers their phones) I gave up and ordered generic from amazon. So sad, because I love their baitcasting reels but will never order from them again because of their horrific customer service.