Great online experience Great online experience. I was hoping to buy Surly frameset without traveling 60 miles to nearest dealer. The price was competitive, and FREE shipping. The frameset was beautiful, very well packaged. I will buy from Aventurine again.

Go Somewhere Else I would recommend buying your gear elsewhere. I ordered two items, did not receive either. After I contacted this "company" they said they sold me an item that was not in stock and would refund my money. Weird that I had to reach out to them but fair enough. I also never received the other item, a $100+ bird bag. They have yet to address it months later. Go somewhere else and support a company that cares.

The cheaper price is NOT worth the poor experience!! They are closed 3 days a week so if you order at the wrong time, it can take over a week to ship. Customer service is rude and unapologetic. It's clear that they don't stock much and have your product shipped from the manufacturer (anything Helly Hansen in my experience). This company is a borderline scam and I can't imagine how horrible the return process would be!

Very delayed shipping A while back I placed an order for wading boots, they did not arrive for over 1 month. I gave them the benefit of the doubt that this was just a fluke. Recently I ordered a fly reel and it has been over 2 weeks. After reading other reviews here, I realize this it the company's business model. Never again.

I ordered two bike tubes I ordered two bike tubes. They haven't shipped. No tracking info. No response to email. No one answers the phone