Masquerading as a small family business Under the guise of a small local business these guys take your money and then NEVER ship the product. There are many explanations for these delays. They are definitely just about to ship your order. If you could just wait a bit longer. Heaven help you if you file a dispute. When your patience runs out, Sandy will send rude emails about the legitimacy of their business and how YOU are the problem. After all, Aventuron was just about to ship your order. Please remove your review if you still want it. Forget these jokers. They advertise deceptive pricing and don’t ship your order. Best bet is not to fall for their nonsense and buy directly from the manufacturers. It’s good to support small and local - but also ethical companies, which Aventuron is not.

The cheaper price is NOT worth the poor experience!! They are closed 3 days a week so if you order at the wrong time, it can take over a week to ship. Customer service is rude and unapologetic. It's clear that they don't stock much and have your product shipped from the manufacturer (anything Helly Hansen in my experience). This company is a borderline scam and I can't imagine how horrible the return process would be!

I ordered an item in November 2023 and… I ordered an item in November 2023 and paid in full. I was promised delivery many times and it never delivered as they told me it was out of stock by the manufacturer. I Emailed the manufacturer and they replied that they have always had it in stock. I followed-up w Aventuron 10x. It took a lot effort on my part to get finally get them to agree to a refund. Be careful doing business with Aventuron.

I ordered the wrong fly line I ordered the wrong fly line, emailed and told them right after I purchased online. They got back to me within a week and told me via email what to do in order to get my refund. I sent the unopened package right back and they did some sort of update to my purchase online but never sent my refund and still have not replied to my requests for the refund. I wish I had reviewed their business more in depth before purchasing anything. Lesson learned but I will file a complaint with Better Business Bureau.

This company appears to piggy-back off… This company appears to piggy-back off of Google searches but does not have the inventory in stock -- yet lists it as in-stock when they take your money. I had to follow-up with them 3 times now and am still waiting for refund on 8/24 when item was ordered and paid for on 8/11. they do not answer telephone calls and have likely outsourced customer service to a remote location. Hate that when a business advertises itself as a small family-owned business but operates as money hungry e-tail business.