I ordered the wrong fly line I ordered the wrong fly line, emailed and told them right after I purchased online. They got back to me within a week and told me via email what to do in order to get my refund. I sent the unopened package right back and they did some sort of update to my purchase online but never sent my refund and still have not replied to my requests for the refund. I wish I had reviewed their business more in depth before purchasing anything. Lesson learned but I will file a complaint with Better Business Bureau.

Go Somewhere Else I would recommend buying your gear elsewhere. I ordered two items, did not receive either. After I contacted this "company" they said they sold me an item that was not in stock and would refund my money. Weird that I had to reach out to them but fair enough. I also never received the other item, a $100+ bird bag. They have yet to address it months later. Go somewhere else and support a company that cares.

Ordered a Helly Hanson men’s jacket in… Ordered a Helly Hanson men’s jacket in navy blue, size XL. I was contacted days after the purchase to learn they advertised and sold this jacket they didn’t have. I was asked to choose a different color. I chose Black in XL… I was told it would be shipped without delay. I have waited for an extended period (more than 10 days) waiting for the shipping information and tracking number. Then I was again contacted and promised that I would receive the shipping/tracking information. But to date, I have not received the jacket. I have been provided no shipping information only empty promises! This retailer hides behind being a mall family business trying to offer brand name items at or lower prices than other retailers. Buyer beware! Do not purchase items because there is little that will happen & you will waste days/weeks watching for a delivery that hasn’t been sent! Shame Shame Shame on you!

The cheaper price is NOT worth the poor experience!! They are closed 3 days a week so if you order at the wrong time, it can take over a week to ship. Customer service is rude and unapologetic. It's clear that they don't stock much and have your product shipped from the manufacturer (anything Helly Hansen in my experience). This company is a borderline scam and I can't imagine how horrible the return process would be!

Quick to take the money, not so to ship the product I placed an order nearly 2 weeks ago and while they are happy to take your money immediately, shipping the product seems to be something they are NOT interested in doing. Try and call their phone number BEFORE YOU ORDER and see if they answer. I can tell you they won't so when they don't you'll know NOT to order from them. I have sent 3 emails and only the first one was returned with a hollow promise that I would receive tracking info in a few days. I guess I have no choice but to dispute the charge with my credit card and order the product elsewhere. READ THE OTHER REVIEWS AND STAY AWAY FROM THIS SITE!