Bait and Switch? Offered good price on a RC helicopter, but did not deliver - it turns out it was out of stock. Nobody told me until I inquired myself. I asked for a similarly priced helicopter that was now available. The price had gone up they said. It could have been an innocent mistake. But I think good business would have done the switch and kept the customer happy. It could easily be called "bait and switch" too. Would not recommend shopping there, there are many other places, which makes XHELI's actions even more odd. Be careful though, it seems many also offer good deal but then you have to wait 15-20 days to get it.

Customer Service really sucks however… Customer Service really sucks however the products are good and priced pretty well if you can find a deal. Do not expect amazon support but your item should be fine. Using them for a few years now.

Customer no service I bought an inexpensive Agilely RC copter and received it promptly. After seeing it hold charge for less than 45 seconds and the direction control not working, I decided to contact XHeli. There's nobody home; not the toll free number, the standard number is always busy. I sent an email with no reply after a week. Online chat is always busy. I ended up calling my credit card company to request a refund.

Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place

No customer service. Defective products They claim to sell pre-tested and flown helos. Mine was defective out of the box and the maiden flight resulted in a crash due to throttle problems. Warranty is now void. From the reviews I've read they are selling factory seconds or "repaired" returns. I tend to agree with that. Personally I'll buy my next one local from a reputable seller. These folks flat out don't give a damn and they don't have to.