The Jury is Still Out on Conducting Future Business With XHELI It is indeed disappointing that quality of XHELI's service is erratic. I bought a product from them earlier this year and within a day or two received notification that the order was shipped. I was pleased that the order arrived within another day or two. I ordered parts for a RC Helicopter and received notification that the order was shipped. A day after that i was asked to rate the company on their performance. Assuming that their services would be reflective of my last experience I provided them very good ratings. I waited a few days and notice that the part did not appear. Yesterday I received a very disappointing email stating that the product was back ordered and would not be shipped for a whopping 4-6 weeks. While I did not mind waiting, I was confused about the notification of shipment and then the email informing me that the product was back ordered. I have written an email to customer service and will see what their explanation is. I do hope that my notification of shipment, request for ratings regarding my experience with the company and then notification that the product was back ordered are merely coincidental and more importantly that this merchant can restore my faith in their services.

They will ignore you so you can't return item Received my ordered, took forever, quality was below what I expected have been trying to return product now for 2 weeks. I have sent 6 emails and 10 calls so far. No one ever answers the phone and I have received only one email reply asking for pictures which I provided. Now they are ignoring my calls and emails so I cannot return product. Had to dispute charges with my credit card company. I would never do business with their company again. I have never had such a bad experience with a vendor before. I warn everyone DO NOT order from this company you will be ripped off

Best online store ever I have purchased many helicopters and drones never had a problem with the delivery never had a problem with any of the purchases that I bought I love this place

Customer no service I bought an inexpensive Agilely RC copter and received it promptly. After seeing it hold charge for less than 45 seconds and the direction control not working, I decided to contact XHeli. There's nobody home; not the toll free number, the standard number is always busy. I sent an email with no reply after a week. Online chat is always busy. I ended up calling my credit card company to request a refund.

Avoid Xheli Poorest customer communication of any I've delt with. They do not advise that a produst is out of stock when the order is accepted, do not respond to e-mails unless threatened. Filed a claim with Visa and they were unable to contact them. (Don't know if they had any luck yet but Visa did issue me a credit.)