Book took forever to Refused to Answer Queries Book took forever to get here and tracking they sent never updated. They refused to answer emails until after it was delivered--and were smug and unapologetic for the absence of service. Not a safe company to buy from. Crappy customer service and arrogant employees.

Fast delivery Great prices and fast delivery! Perhaps making the package reusable for when we have to return it. However, I open it carefully and I can reuse the package to return the book. Other than that it's been great. This is my second time using your services. Thank you

always the best price good price, good company. I like the short-term rental option because I'm on the quarter system.

When they couldn't find my book When they couldn't find my book, they cancelled my order and refunded my money but why even advertise or offer a book that you do not have or cannot find?

Horribly disorganized company and they ignore all emails in response to their emails My son rented one textbook for his first semester in college, which he ended up not using. In fact, he never unwrapped it. At the end of last semester, he shipped it back using their Knetbooks preprinted label, via UPS before the deadline. He/I have received a multitude of emails from Knetbooks since saying 1) the book was returned damaged and 2) the book was never returned. Neither claim is true. I've emailed the company several times. This morning, I received an email explaining what will happen to my credit if this account goes into collections. There is no number to call on their website. If anyone knows it, please let me know so I can have a reasonable conversation with these people.