Ordered about 400$ worth of stuff. So far I haven't received tracking info or confirmation my order has shipped (even paid extra for expedited shipping) my order still says "processing" on their website. It was supposed to ship out on Friday and I have yet to hear from them or receive any updates. If they contact me today with a valid explanation and if everything arrives in one piece I will likely change my review but until then they'll get two stars.

Great Company Now that the conversion is complete - I am very happy with the timing and speed of Air Splat. They've added more shipping options, and are very prompt on their delivery. I've had an account with Airsplat for several years now, and was ancy with the change of ownership and how it would effect my account. So far I am very happy with the changes.

Excellent customer service. I had ordered a steyr aug A2, and after it had arrived I took it out of the box and shot it a few times, it performed better than I had anticipated. Up until it just stopped working. I had thought all was lost until airsplat contacted ME about getting it repaired. The representative was understanding and helpful. She restored my faith in airsplat. I wish I could have remembered her name so I could mention her remarkable customer support skills.

Poor customer service, no tracking info. Placed an order and received no confirmation email or tracking number. Called customer support twice about this and all they did was give me and order number which is completely useless. It's been two weeks and I still don't have what I ordered. This is the first time I've ordered from air splat in years and I can definitely say it is my last.

Very uneducated and unorganized. I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service. I have several bad experience with them. One of them is when I ordered a rifle before and everything went smooth because the computer is doing the job. You place an order online, the shipping Department receives it, they put the Box in shipping, and then you receive it and if there's no problems it looks perfect. But I had another experience when I had to deal with customer service and it was a nightmare. I returned an item and I got a around before I got my refund. Somebody named Moses promised me that I will get my refund in 5 to 7 days. After 7 days no refund and when I called back they told me that no refund was processed. I was put on hold for a long time several times and I can't even get to talk to the manager. After 30 days of trying to get a hold of the manager I finally talked to somebody named Sebastian who claimed he was a manager. Then he tells me that there is no refund on the item that I bought. Then I told him that I know their return policy and he better stop playing games with me. He put me on hold for a long time and finally change his story. He said he will process the refund in 5 to 7 days. This company is no different than a mail-order backyard garage. They don't even know their policies. If it takes more than 30 days and several phone calls and headaches for me to get my refund I will never ever do business with them again.