Poor customer service Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I got back from the unenthusiastic phone assistant was "Externals only" which I could clearly read for myself as that was on the website. New ownership same low expectations!

Excellent customer service. I had ordered a steyr aug A2, and after it had arrived I took it out of the box and shot it a few times, it performed better than I had anticipated. Up until it just stopped working. I had thought all was lost until airsplat contacted ME about getting it repaired. The representative was understanding and helpful. She restored my faith in airsplat. I wish I could have remembered her name so I could mention her remarkable customer support skills.

Absolutely unacceptable After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the number AND the reason for my return. As it stands it's been a week and I still don't have a return label. Guess Goodwill is getting a new hoodie. What a joke. Avoid these fools.

Expected more. I placed my order, and my card was charged. I didn't receive any communication. After two days, I wrote the company, and received an email stating that they did have my order, but it hadn't shipped yet due to an upgrade of the shipping software. I was told that for the delay, I would receive a free bottle of green gas (in addition to the two cans I had ordered). After that, more silence. No shipping notification, no tracking numbers, just silence. When my package eventually arrived, it contained what I had ordered, but the free gas promised? Nowhere to be found. I will be finding another vendor for my purchases.

AirSplat changed my order I ordered an NcStar Precision Bipod from AirSplat. I paid for an NcStar Bipod from AirSplat and AirSplat sent me confirmation they had shipped an NcStar Bipod. I received (very late shipping) a cheapo UTG bipod that will not fit my AR15. I have been trying to contact them for two weeks. I just purchased the CORRECT bipod from OpticsPlanet. I should have checked the internet, there are hundreds of bad reviews for AirSplat. I will never buy from this bad company again.