Service with outside customer. Recently I ordered few items as parts or second hand. There was a delay I called to see if the order was being processed. They answered my questions, provided best assistance to resolving my needs, and finally did the impossible by refunding few dollars and sending off my much needed items quickly. Very satisfied customer!

Amazing deal! Really good deal, 80% off, got me to buy my first gun, a Dytac Combat Machine M4A1. I've heard mixed messaging about the time of delivery. I payed extra for two day delivery, but haven't received notification of shipment. They did send me a bill. I imagine they are back logged, which is understandable. No issue so long as I get my gun in a couple weeks!

Complete lack of communication Second time I've ordered something and it was out of stock. Both times i recieved no notice of the item being out of stock and had to call tonfind out why i had recieved no email on shipping confirmation or order status. Poor business conduct and communication.

If i'm being honest... If i'm being honest, Airsplat is historically not a very transparent retailer. It's hard to get tracking info without calling several times, they ship partial orders without notifying you of missing items you were able to successfully put in your cart, etc. Not a great business model for longevity. Customer service is either really professional and helpful or just totally useless, no degree in between. I typically only order here when there is a ridiculous sale happening (like Thunder B Player packs for $7.50...) Shipping is also crazy expensive but I think that's becoming true across all retailers. My advice, if they have something no one else has, awesome. If not, shop around for quality of service and ease of customer support.

Expected more. I placed my order, and my card was charged. I didn't receive any communication. After two days, I wrote the company, and received an email stating that they did have my order, but it hadn't shipped yet due to an upgrade of the shipping software. I was told that for the delay, I would receive a free bottle of green gas (in addition to the two cans I had ordered). After that, more silence. No shipping notification, no tracking numbers, just silence. When my package eventually arrived, it contained what I had ordered, but the free gas promised? Nowhere to be found. I will be finding another vendor for my purchases.